Lodge Manager, Kruger Np Area: Salary Tbc

3 months ago

Kruger National Park, South Africa HotelJobs.co.za Full time

**LODGE MANAGER, KRUGER NP AREA: SALARY TBC**

**Cedar Wood Recruitment is now recruiting for a Lodge Manager at a private “Big Five” game reserve adjacent to the Kruger National Park. The Clients lodges within the reserve form part of an international portfolio of exclusive lodges. The lodge operations are highly professional providing efficient guest experiences within a fun-loving and outgoing atmosphere which is typical of the group. A hands-on approach is therefore expected of all team members.**

**This role covers effective management and co-ordination in all aspects of the Lodge operation and team in line with our agreed standards and services, to ensure that the guests stay is one they will remember. To operate in accordance with company policy and objectives whilst maximising profitability in line with budget. We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the Lodge. This position reports to the Executive Lodge Manager.**

**Requirements: Qualifications, Skills, Knowledge, Experience**
- Preferably 5 years’ experience in managing 5-star establishments
- Hotel management qualification (or similar)
- Extensive computer knowledge: Microsoft Excel, Word, Outlook, Internet, HMS
- An understanding of budget control
- Experience in managing a team effectively
- English speaking, fluent in written and spoken English
- Valid South African driver’s license essential
- Strong sense of business acumen and administration skills
- Sound knowledge of budget controls and reporting
- Experience of stocktaking, stock control and inventory
- Basic understanding of the Basic Conditions of Employment Act

**Key Performance Areas**
- Have daily contact with all departments and ensure smooth running of the Lodge
- Ensure all SOP’s are being maintained to the highest level
- Oversee team, plan and delegate duties whilst maintaining personal guest contact at key times
- Co-ordinate and oversee all decisions relating to day-to-day delivery of the guest experience
- Set and maintain standards of host management and provide a role model to those carrying out hosting duties
- Carry out lodge orientation for arriving guests
- Review guests’ special requests, place appropriate orders, plan special events, notify relevant departments and check that they have planned effectively
- Manage guest expectations and requests in line with our ability to provide the best possible experience
- Carry out regular walkabouts around the Lodge to ensure all is in order and address any issues in a timeous manner
- Actively seek guest feedback whilst guests are in camp and respond in an appropriate manner
- Plan effective rosters to facilitate the necessary staffing levels according to occupancy, guest requirements and policy
- Attend to staffing issues and hold regular meetings with the team
- Conduct annual Performance & Development reviews with team members
- Check service set-ups and events presentations to ensure they are of the highest standard
- Implement and maintain systems to control costs such as food, beverage, cleaning materials and other cost centres
- Maintain stock/inventory and order as required
- Maintain a high level of hygiene in line with statutory requirements
- Ensure all company procedures relating to security/Health & Safety are followed - immediately report any discrepancies and incidents
- Compile monthly reports to Management

**Personal/Professional Attributes**
- Excellent organisational and communication skills
- Excellent social and interpersonal skills, confident when meeting new people and able to entertain/host
- A passion for people and the guest experience
- Anticipating guests needs and facilitating the small touches that enhance the guest experience
- Sense of ownership and pride
- Outstanding attention to detail
- Strong leadership and people management skills
- Strong investment in team spirit and ability to motivate people
- Sensitive to cultural issues/patient with the team
- Fast thinking, excellent problem solver
- High sense of responsibility
- Hands on approach
- Flexible attitude and willing to take on tasks as necessary
- Willing to work long, flexible hours
- Well-groomed and a good sense of personal hygiene
- A sense of fun and understanding of the Company culture and way of doing things
- Realistic expectations of bush life

**Remuneration and Package**
- Permanent employment
- Basic monthly salary (to be discussed in the Client interview)
- Live-in basic furnished accommodation (possible sharing)
- Meals from Lodge kitchen whilst on duty
- R1263.00 food allowance at Stores over and above salary
- Medical Aid - company contribution 50% (after 3-month successful probation period)
- Pension Fund - company contribution 50% (after 3-month successful probation period)
- Annual bonus based on individual and company performance
- Share of gratuities left by guests
- 1% company revenue gratuity
- 20 bed nights for family and friends an

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