Guest Services Supervisor
6 months ago
**Guest Services Supervisor**
World Class 5* Game lodges - Sabi Sands Game Reserve Mpumalanga
This role covers the day-to-day operations of the Lodge. The role requires co-ordination of the guests stay, ensuring that from arrival to departure they experience
an authentic and memorable time. This will include overseeing and hosting meals, orientation of the lodge and the rooms on arrival, booking activities, engaging with guests,
delivering bespoke service and special touches and making guests feel comfortable and at home. We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the lodges. The part you play is ensuring that from arrival to departure guests’ expectations are anticipated, met and exceeded where possible.
Here’s what you need to have in your jacket of all trades
**Qualifications / Experience**:
- South African Citizen
- Preferably 2 years experience in 5 Star establishments
- Hotel or Tourism School (or similar qualifications)
- Hosting experience ie. maître, waiter, barman
- Wine knowledge (preferable but not essential)
- English speaking, fluent in written English
- Driver’s license essential
**Behaviours / Skills**
- A passion for people and making conversation
- Basic computer knowledge
- Experience of stock taking and stock control
- Hands-on approach
- Willing to work long hours
- Good communicator
- Anticipating guests needs and facilitating the small touches that enhance the guest experience
- Sensitive to cultural issues and patient with colleagues
- Excellent social and interpersonal skills
- Sense of ownership and pride for the guest experience
- Attention to detail
- Flexible attitude and willing to take on tasks as necessary
- Able to interact with guests and behave appropriately
- Highly sociable and confident when meeting new people and able to entertain and host
- Ability to plan and organise
- A sense of fun and understanding of the Virgin way of doing things
- Realistic expectations of bush life
- Well groomed and a good sense of personal hygiene
**Job Description**:
- Primarily hosting and guest interaction
- Maintain hosting standards and overseeing service
- Be present at all times in the guest areas
- Serve drinks at the bar and at meals
- Set up and host bush functions from time to time
- Check rooms are prepared according to standard prior to guest arrival
- Liaise between lodges and departments about guest movements and requirements
- Work with the team and plan duties together, support where needed
- Be flexible and move between lodges
- Assist in lodge operations when not occupied with guests
- Play your part in ensuring guests get the Ulusaba experience at its best
- Maintain a high level of hygiene in line with statutory requirements
**Benefits**:
- Permanent employment
- Basic monthly salary (to be discussed in the interview)
- Live-in basic furnished accommodation (possible sharing)
- Free wifi
- Meals whilst on duty
- R1167.00 monthly food allowance over and above salary
- Medical Aid - Company contribution 50% (after 3-month successful probation period)
- Pension Fund - Company contribution 50% (after 3-month successful probation period)
- Share of gratuities left by guests
- 1% Company Revenue Gratuity
- 20 bed nights for family and friends annually at R750 ppp night (after 3-month successful probation period)
- Uniform allowance (after 3-month successful probation period)
- Leave cycle: 4 weeks on and 2 weeks off
**Job Types**: Full-time, Permanent
**Education**:
- Certificate (preferred)
**Experience**:
- 5* Game Lodge: 3 years (preferred)
- F.B Service 5* Hotel / Lodge: 3 years (preferred)
- F.B Hosting 5* Hotel: 3 years (preferred)
- South African Citizen: 6 years (preferred)
- stock take: 3 years (preferred)
- Hospitality Management Qualification: 3 years (preferred)
License/Certification:
- Driver's License (preferred)
-
Guest Services Supervisor, Kruger Np Area: Salary
6 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Cedar Wood Recruitment is now recruiting for a Guest Services Supervisor at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and...
-
Maintenance Supervisor- Kruger National Park
4 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - **Maintenance Supervisor Kruger National Park **Requirements**: - 3 years previous experience in a 4* or 5* establishment - **Essential.**: - Strong technical skills with the ability to perform various repairs and maintenance tasks. - Excellent organizational and multitasking abilities. - Proficiency in Microsoft...
-
Service Manager
6 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time5* Game Lodge in Greater Kruger is looking for a Service Manager. The Service Manager will work closely with the Lodge Management team to ensure they provide their guests with a world-class experience. The Service Manager oversees the Butler and Service Team. You will be accountable for leading the service team. - Ensuring a world-class culinary experience...
-
Housekeeping Manager
3 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeKendrick Recruitment are now seeking a strong passionate Housekeeping Manager for an internationally known 5* Lodge situated in the Kruger National Park. The main purpose of the Housekeeping Manager is to: - Manage the members of the housekeeping department to ensure the cleanliness, aesthetic appeal and maintenance of the guest suites and public areas -...
-
Lodge Anchor
2 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeMUST HAVE HOUSEKEEPING EXPERIENCE - ** Guest Relations**: Greet and assist guests upon arrival, providing information about lodge amenities, activities, and local attractions. - ** Communication**: Act as the primary point of contact for guest inquiries and concerns, ensuring timely and effective communication. - ** Operations Support**: Collaborate with the...
-
Camp Manager
6 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeKendrick Recruitment is currently seeking a passionate and upcoming **Camp Manager** for a **Luxury 5* Lodge** in the **Kruger National Park**. This pivotal role involves supporting the General Manager and Lodge Manager. **Key Responsibilities**: - Update General and Lodge Managers on property operations. - Hosting site inspections, engaging with the...
-
Camp Manager and Guide with Experience
1 month ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Camp Manager** The **Camp Manager** is responsible for overseeing the day-to-day operations of the safari lodge, ensuring that everything runs smoothly from guest services to logistics, maintenance, and financial operations. They ensure the quality of the guest experience and manage the operational, staff, and guest-related functions of the lodge. **Key...
-
Barman/barista - 5 Lodge - Kruger National Park
6 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeKendrick Recruitment are now looking for a Barman/Barista for a 5* Lodge based in the famous Sabi Sands. The Barman position involves manning the Bar, and providing guests with hot and cold beverages. **Duties include**: - Serving of beverages to guests. - Carrying out assigned tasks effectively and efficiently. - Ensuring that the guest and service areas...
-
Lodge Anchor
6 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeKendrick Recruitment is now seeking a Lodge Anchor for a 5* Lodge based in the Kruger National Park. We are looking for someone who is looking to further their experience in the hospitality industry and establish themselves in one of South Africa’s top properties. **Requirements**: Experience in reception and switchboard duties An aptitude for...
-
Lodge Anchor
6 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeKendrick Recruitment is now seeking a Lodge Anchor for a 5* Lodge based in the Kruger National Park. We are looking for someone who is looking to further their experience in the hospitality industry and establish themselves in one of South Africa’s top properties. **Requirements**: - Experience in reception and switchboard duties - An aptitude for...
-
Anchor - Duty Manager - Luxury Safari Lodge Knp
2 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Location**: Kruger National Park, South Africa **Employment Type**: Full-Time **Position Overview**: **Key Responsibilities**: - ** Guest Relations**: Maintain high levels of personalized guest service, creating a welcoming and hospitable atmosphere. - ** Team Management**: Lead, train, and develop lodge staff, upholding superior service standards. - **...
-
Boutique and Gallery Manager
7 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeKendrick Recruitment is now seeking a Boutique and Gallery Manager for a luxury Lodge situated in the famous Kruger National Park. The Boutique & Gallery Manager reports to and assists the manager in the smooth running of the store and in maintaining the highest store standards. The main purpose of a Manager is to run the overall day to day operations of the...
-
Kruger Area Front Office Coordinator
2 weeks ago
Kruger Park, South Africa Professional Career Services Full timeJob OverviewOur client, a renowned bush lodge situated in the picturesque Kruger area, is seeking an experienced Reservationist to join their dynamic team. With its stunning natural surroundings and rich wildlife, this lodge offers an exceptional opportunity for individuals who thrive in a collaborative setting.SalaryThe estimated annual salary for this...
-
Assistant Boutique
4 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Exciting Opportunity: Assistant Boutique & Gallery Manager** **Position**: Assistant Boutique & Gallery Manager **Location**: Luxury Lodge, Kruger National Park **Salary**: R17,000 + Incentives Are you passionate about luxury retail and guest experiences? A prestigious luxury lodge in the heart of Kruger National Park is seeking a dynamic Assistant...
-
Boutique and Gallery Sales Executive
7 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeKendrick Recruitment is now seeking a Boutique and Gallery Sales Executive for a luxury Lodge situated in the famous Kruger National Park. The Boutique & Gallery Sales Executive reports to and assists the manager in the smooth running of the store and in maintaining the highest store standards. The main purpose of a role is to run the overall day to day...
-
Lodge Anchor
2 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeAn ultra fine dining 5* luxury Game Lodge in Kruger - maximum 24 guests **ProStaffSelect** is in search of a LODGE ANCHOR / DUTY MANAGER who is skilled and experienced in both Food & Beverage and Reception / Concierge / Front Office operations. A key function of this exciting position is to welcome and host international guests at this extraordinary...
-
Lodge Anchor with Experience
3 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeThe Lodge Anchor is responsible for ensuring the smooth operation of the lodge, providing exceptional guest experiences, and maintaining the integrity of the game reserve environment. This role requires a passionate individual with a strong focus on hospitality, wildlife conservation, and team collaboration. Key Responsibilities: - ** Guest...
-
Kruger National Park, South Africa HotelJobs.co.za Full timeAre you ready to immerse yourself in the heart of South Africa's iconic wilderness? We are on the lookout for a passionate and skilled **Anchor/Duty Manager** to join a prestigious five-star lodge nestled within the breathtaking **Kruger National Park**. This role is perfect for someone who thrives in delivering exceptional guest experiences while embracing...
-
Boutique and Gallery Assistant
2 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeThe core function of the Sales Assistant is hosting and assisting guests with the complete process of a sale in line with the Lodge Standards of Excellence and SOP. The Sales Assistant reports to the Administrative and Associate and the Sales, Creative Direction & Associate Roles. Undertake a selling role to guests in a way that focuses on service excellence...
-
Concierge Airstrip Administrator, Kruger Np Area:
6 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Cedar Wood Recruitment is now recruiting for a Concierge Airstrip Administrator at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion...