Human Capital Assistant

7 months ago

Cape Town, South Africa Health Solutions Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

**Role Purpose**

To provide full administrative and coordination support to the Human Capital team.

**Requirements**:

- Matric/Grade 12.
- Relevant Diploma in Human Resources (HR).
- Degree advantageous.
- At least 2 years of relevant admin experience in an HR environment.
- Knowledge of and experience in HR practices and legislation.

**Duties & Responsibilities**

**Internal Process**:

- Work closely with the Human Capital Consultants (HCC) and Human Capital Business Partner (HCBP) in the delivery of sourcing and talent acquisition objectives.
- Conduct interviews and complete end-to-end recruitment administration processes.
- Full recruitment administration according to the recruitment process.
- Benefit consulting and benefit administration according to process.
- Maintain calendars of the HR team.
- Schedule meetings, interviews, and HR events and maintain agendas.
- Liaise with external service providers where necessary.
- Coordinate the scheduling of assessments and report on assessment progress.
- Deal promptly with client requests in a competent, efficient, and professional manner.
- Tracking and updating activities of all recruitment processes and reports on relevant systems.
- Maintenance of employee information and documentation on all relevant systems and ensuring data accuracy and documents are loaded and updated on the appropriate platforms.
- Provide administrative support and guidance in all HR matters.
- Coordination of induction and onboarding and related documentation.
- Ensure all employee documentation is in order and submitted to payroll timeously for all employee types (temporary, permanent, and locums).
- Complete termination paperwork and exit interviews.
- Liaise with payroll on all relevant queries.
- General HR administration feedback and follow-up on all queries to ensure resolution.
- Assist with project-related work as and when required.
- Make recommendations on process improvements to increase efficiencies.
- Build relationships with all relevant stakeholders.
- Engage in appropriate training interventions to promote own professional development.
- Demonstrate the company's values on a daily basis.
- Manage all queries via the internal PeopleTrax system & respond to queries aligned to Service Level Agreements & turn-around times.

**Client Services**:

- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver expectations to clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
- Continuously monitor own turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after-sales.
- Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.

**People**:

- Contribute to a positive work climate and culture.
- Assist with the recruitment & selection of suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan culture.
- Support a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
- Effectively manage own performance within the team in order to ensure business objectives are achieved.

**Finance**:

- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
- Manage all company resources under your control with due respect.

**Competencies**
- Attention to detail.
- Accuracy in processing high volumes of information.
- Ability to work under pressure.
- Professional and assertive communication skills.
- Build relationships.
- Solutions focused.
- Self-management and results-driven to meet client expectations.
- Proficiency in MS Office with advanced Excel skills.

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