Human Capital Manager

7 days ago

Cape Town, South Africa FirstRand Full time

Job Description

FNB Points of Presence, Human Capital team is looking for a self-driven and highly motivated individual with a passion for people. The focus for this role is to contribute to the implementation of the Human Resources strategy in the business, ensuring that people management
practices within the business actively leverage its talent to deliver on key business outcomes through managing and developing team..

If you are ready for a new challenge, this is your opportunity to be part of a dynamic Human Capital Team. The successful incumbent will be based in the Western Cape region and will be responsible for the following duties:

- Control expenditure and identify process improvements to contain and reduce costs.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
- Maintain up to date knowledge of local and global trends.
- Provide thought leadership and expertise.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Implement, monitor, and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Monitor customer feedback reports and align processes to maximise efficiencies.
- Manage specific projects as determined in the Human Capital planning process and participate in functional and cross-functional initiatives.
- Draft and prepare periodic reports used to track Human Capital strategic goal accomplishments in line with budgetary requirements.
- Develop a strategic and sustainable workforce plan to ensure that employees can deliver on the mission, vision, and objectives of the business.
- Promote an organisational culture of teamwork, service, high quality, transparency, accountability, innovation, and inclusiveness to drive Human Capital change initiatives.
- Provide oversight and resolution on complex employee relations issues to prevent labour and union disputes.
- Provide expert professional HC advice and coaching to BHCBPs across the organisation to develop skills and confidence in their dealings with people solutions.
- Draft business cases in support of restructuring initiatives for Group Governance to lead engagements with the union.
- Ensure effective consultation and relationships with Trade Union and employee representatives as appropriate.
- Demonstrate an understanding of the full HC value chain and the interrelationships between components, engaging with various stakeholders to enable an effective ecosystem of partners and delivery.
- Interpret Human Capital policies and advise on appropriate actions across the entire HC value chain for decision making.
- Ensure risk analysis is shared with the Business Unit Lead II to be used for Human Capital strategic planning.
- Ensure risk identification and management is incorporated into all HR initiatives to enable a solutions-based approach to HC activity across the organisation.
- Manage team performance in achievement of business objectives.
- Ensure implementation of the business transformation plan in managed team and creation of an inclusive culture for employees.
- Develop, encourage and nurture collaborative relationships across area of specialisation.
- Have a Bachelor of Commerce: Human Resources Management or an Honours in Human Resources Management
- Have 2 to 3 years’ experience at management level in the Human Capital environment

Job Details

13/12/24

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