Co-ordinator: Leads

6 months ago

Edenvale, South Africa Motus Corporation Full time

**Retail Marketing Head Office **currently holds a **5-month Fixed Term** Contract vacancy for a Coordinator: Leads.

**Position Overview**:
**Key objectives of the role**:

- Lead management support & co-ordination in order to ensure that all leads reach the dealers timeously;
- Ensure leads are processed effectively;
- Play a crucial role in maximizing the conversion of leads into sales.

**Specific Role Responsibilities**:
**Key objectives of the role**:

- Sales & Service follow-up calls;
- Lead qualification follow-up calls;
- Monitoring lead systems;
- Processing failed leads;
- Monitoring backup leads & loading failed leads into the lead system;
- Drawing lead reports from lead systems;
- Managing unactioned, pending & lost leads;
- Identifying hot leads, leads with poor data quality & win back leads and communicating with dealer & divisional management in this regard;
- Monitoring customer feedback system & communicating with dealer & divisional management regarding unactioned complaints.

**Qualifications and Experience**:
**Experience Required**:

- Prior experience within the Automotive industry advantageous.

**Skills and Personal Attributes**:
**Key skill requirements**:

- Proficiency in working with systems, particularly CRM or lead management systems;
- Excellent telephone etiquette to effectively communicate with potential customers;
- Knowledge of Excel for data analysis and organization;
- Meticulous attention to detail to ensure accuracy in lead handling;
- Ability to thrive in a team dynamic, collaborating effectively with colleagues;
- Strong communication skills for interacting with dealers and divisional management;
- Strong written skills for clear and concise communication.

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