Co-ordinator: Leads
3 weeks ago
**Retail Marketing Head Office **currently holds a **5-month Fixed Term** Contract vacancy for a Coordinator: Leads.
**Position Overview**:
**Key objectives of the role**:
- Lead management support & co-ordination in order to ensure that all leads reach the dealers timeously;
- Ensure leads are processed effectively;
- Play a crucial role in maximizing the conversion of leads into sales.
**Specific Role Responsibilities**:
**Key objectives of the role**:
- Sales & Service follow-up calls;
- Lead qualification follow-up calls;
- Monitoring lead systems;
- Processing failed leads;
- Monitoring backup leads & loading failed leads into the lead system;
- Drawing lead reports from lead systems;
- Managing unactioned, pending & lost leads;
- Identifying hot leads, leads with poor data quality & win back leads and communicating with dealer & divisional management in this regard;
- Monitoring customer feedback system & communicating with dealer & divisional management regarding unactioned complaints.
**Qualifications and Experience**:
**Experience Required**:
- Prior experience within the Automotive industry advantageous.
**Skills and Personal Attributes**:
**Key skill requirements**:
- Proficiency in working with systems, particularly CRM or lead management systems;
- Excellent telephone etiquette to effectively communicate with potential customers;
- Knowledge of Excel for data analysis and organization;
- Meticulous attention to detail to ensure accuracy in lead handling;
- Ability to thrive in a team dynamic, collaborating effectively with colleagues;
- Strong communication skills for interacting with dealers and divisional management;
- Strong written skills for clear and concise communication.
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