Team Lead: Onboarding Specialist

6 months ago

Cape Town, South Africa Peach Payments Full time

**Peach Payments**
Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favourite food delivery services, whether you’re ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbour’s side-hustle e-commerce store.

For these partners and their customers, we aim to provide delightful experiences that make facilitating online payments as easy as possible.

**Your mission should you choose to accept**:
Support / Sales
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members’ performance
- New Merchant On-boarding
- Identify the need to create or update support materials in Peach Payments Support Portal
- Account Management

What we’d like you to have:

- Minimum 3 years managing a team
- Experience using data to propose creative solutions to both tactical and strategic problems
- Experience influencing and collaborating with a broad set of senior stakeholders
- The ability and desire to question the status quo
- Advanced creative thinking and problem solving skills

**What else is in it for you?**

Wecurrently have a hybrid working model, which means that while our teamspredominantly work outside of the office, we may ask them to join forin-office Meet-ups, gatherings, training and other collaborationsessions in-person, wherever possible.

Be part ofour story We're a passionate group of individuals working on enablingAfrican entrepreneurs to develop and succeed in digital commerce. Wethrive as a high-performance community, underpinned by a people-firstapproach. Our team is diverse, we fail fast and aim to succeed evenquicker.

At Peach we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experiences

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