Regional Service Consultant
7 days ago
Our client, a non-profit, medical scheme is seeking a **Regional Service Consultant for the KZN area.**
**Responsible for excellent service delivery to members, advisors, providers, and suppliers in accordance to prescribed processes. Coordinating the functions and logistics of the regional office and responsible for all purchases and other logistic arrangement. Provide assistance with member engagements and tempo activations.**
**Duties include the following, but not limited to**:
- Query resolution.
- Quality assurance and adherence to prescribed procedures.
- Logistics, procurement, and other responsibilities regarding coordinating regional office facilities.
- Member retention via service delivery.
- Quarterly surveys results, regional offices, and key stakeholders.
**Requirements**:
- Grade 12 with Mathematics on a symbol E or higher, Maths Literacy on a symbol C or higher.
- A minimum of 3 years of experience in a customer service orientated environment within a medical scheme.
- Excellent listening skills.
- Proactive problem solving and conflict management.
- Excellent customer service skills
- Excellent data entry and typing skills.
- Excellent written and verbal communications skills.
- Time management skills.
**Salary**: Market related
**Salary**: From R15 000,00 per month
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