Systems Manager: Operations

7 months ago


Blackheath, South Africa Ackermans Full time

**KNOWLEDGE REQUIRED**:

- Waterfall and Agile working methodologies and principles.
- Working knowledge of implementing and maintaining Operations systems/services.
- Advanced knowledge of PMBOK and BABOK management principles
- Ability to compile quantitative and qualitative information for Operations (metrics, analysis and reporting)
- MS Suite Intermediate - Advanced user
- Knowledge of Personal Data Protection - POPIA
- Sound Financial and Budget management
- Working knowledge of:

- Fit for purpose system integration in an ERP- and non-ERP environment.

**SKILLS REQUIRED**:

- The ability to communicate effectively at all levels both within, as well as outside the company
- Analytical and Problem-solving
- Ability to work well under pressure
- Attention to detail
- Management and Leadership
- Excellent Project Management (manage multiple projects and activities simultaneously)
- Financial management and budgeting
- Business case proposals (document, calculations, presentation)
- Organisational and time management
- The ability to influence effectively at all levels
- Intermediate to advanced MS suite user
- Customer-orientated
- Relationship management (Internal & External)

**QUALIFICATIONS**:
**Essential**:

- Grade 12 Certificate/Matric
- A relevant Degree or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies)
- Project Management qualification
- Business Analyst qualification

**EXPERIENCE**:
**Essential**:

- 3 - 5 years’ experience in a Management role within a retail environment, with exposure in:

- Retail Business Analyst experience
- Change management
- Business process
- Project planning/management
- Process improvement
- System Architecture
- IT and 3rd party management

**KEY RESPONSIBILITIES**:
1. Research, formulate and implement Strategic projects to enhance the business competitiveness and profitability.

2.Evaluate industry best practices and methodologies for operations impact.

3. Identify training needs due to processes and work method changes.

4. Change Leadership framework.

5. Operations Support.

6. Management:

- Systems Management
- Financial Management
- Stakeholder Management/ Customer Focus
- Talent Management:

- Resourcing
- Performance
- Talent Review & Succession Planning
- Employee Engagement



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