Experienced Call Centre Manager

2 weeks ago


Centurion, South Africa CLC Full time

24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre.

Minimum requirements are:
Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members)

Background in Insurance and/or Emergency Assist service industry

Excellent management and operational skills

Attention to detail

Strong understanding of statistics and reporting, and take actions accordingly

Client centric

As it is an 24/7 emergency call centre, after hours availability is important

Ability to adapt to a growing department

Ability to commute/relocate:

- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

Desired Skills:

- Contact Center Management
- Inbound Customer Service
- Insurance administration

**Salary**: R80,000.00 per month

Ability to commute/relocate:

- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)



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