Experienced Call Centre Manager
2 weeks ago
24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre.
Minimum requirements are:
Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members)
Background in Insurance and/or Emergency Assist service industry
Excellent management and operational skills
Attention to detail
Strong understanding of statistics and reporting, and take actions accordingly
Client centric
As it is an 24/7 emergency call centre, after hours availability is important
Ability to adapt to a growing department
Ability to commute/relocate:
- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)
Desired Skills:
- Contact Center Management
- Inbound Customer Service
- Insurance administration
**Salary**: R80,000.00 per month
Ability to commute/relocate:
- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)
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