Journey Management Centre

4 weeks ago

Centurion, South Africa TSU International Full time

**VACANCY - JMC (Journey Management Centre) Officer - TSU International - Centurion**

**Job Feed**:
We are looking for an experienced Journey Management Centre Officer to join our JMC team at TSU International, Centurion.

**Job purpose**:
Responsible for the proactive and reactive, direct and indirect monitoring of all TSU International Clients, against direct and indirect threats, risk to minimizes risk to both the client and the company.

**Key responsibilities**:
1. Telephone management
- Trauma management:(Medical Alert)
- Kidnap & ransom
- Security advice
- Answers telephone in the prescribed manner
- Notes the info received and emergency of the call
- Formulates a plan regarding the situation
- Gives emergency trauma support (Level one First aid and CPR)
- Activates Emergency responds
- Activates the call tree (set out by clients)
- Follow up and feedback on call received via call tree.

2. Monitoring of PC's
- Constantly monitors the travels
- Monitors Global incident map upcoming risks and threats
- Records of possible incidents or risks of travelers abroad via internet.
- Receives and distributes of important info to travelers and Security heads. (South Africa, Africa & Rest of the World)

3. Monitoring of TV channels
- Monitors only relevant news related sites (Sky news; BBC, CNN, Aljazeera, ETV world)
- Searches pro-actively for any emergency situations relevant to the travelers.
- Report on any current or potential emergency to the relevant country heads (South Africa, Africa & Rest of the World) for approval.
- Draws up reports of potential threats to the relevant appointed country heads

4. Administration
- Dropbox - Establishes activity tracking, reports and record procedures for service providers while performing their duties for future references.
- Completes all incidents reports forms
- Briefs and liaises with all parties and individuals relevant to Standing operational procedure

5. Executive Protection
- Monitors Drivers, CPO's (Contact & liaise Service providers three time a day)
- Ensures Satraps are communicated
- Ensures a 24/7 dedicated line available to travelers (tbc)
- Assists with need of all Travelers, escalates to relevant service providers, relevant persons or Security Companies.
- Assists the Service Providers when needed (24/7)

6. TSU Protect App
- Monitor all emergencies
- Ensure feedback are given to relevant clients
- Assist Vehicles with tracking of relevant emergency
- Do regular test on both TSU&AM platforms (at least once a week)
- Ensure all tactical and armed response vehicles are signed on

**Competencies required**:
Minimum qualification Grade 12/Matric

Grade A registration with Private Security Industry Regulatory Authority (PSIRA)

Valid Code 8 driver's license

First Aid Level 3

**_Knowledge:_**

Knowledge and understanding of security procedures and policies

Investigations

Emergency procedures

**_Experience:_**

5 Years security industry related experience

5 Years Control room experience with high profile

Experience in Global Risk Awareness

**_Technical competencies:_**

Administrative skills

Telephone skills

Computer literacy

Risk management ability

Decision making skills

**_Personal competencies:_**

Positive attitude

The ability to function during a twelve-hour rotating shift.

Level of expressiveness expect on executive level.

Good communication, reporting and writing skills.

Good verbal communication with the various levels of people and structures

within the executive environment read write and speak fluent English.

Trustworthy and committed to the Journey Management Centre.

Ability to maintain confidentiality.

Dedication and integrity.

Patience, endurance and determination

Good and extended knowledge of Control Room procedures and policies.

Able to handle high-pressure situations.

Good and fast decision-making skills.

Able to work extensive hours as and when required.

Able to take initiative when required.

Must be a team player, but also be able to operate independently.

Ability to analyse information, determine its relevance and importance and

route it appropriately.

Remain alert & responsive

Ability to provide clear concise and factually accurate incident briefs to senior

The proper personal control, tact and judgement required to operate in an

environment high in operational tempo.

Presentation skills.

Administration and record keeping of all aspects of the operations.

Diplomatic and liaison skills.

Dress codes and etiquette

Self-motivated and highly disciplined regarding the various aspects and

requirements of executive protection.

Independently preparing of planning/reports.

Proficient in protocol and liaison procedures.

Pays attention to detail.

Good numerical ability.

Remuneration:
Negotiable, depending on skills and experience.

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