Manager - Video Mtn Tv.group Digital Services

**Key Deliverables**: - Create a Group-wide MTN TV App with a big screen version to support the experience: - On tablets and computers - Through (but not limited to) OEM Set Top Boxes, Android TV - Investigate and identify an MTN TV low-cost STB-like or similar device for the African market that enables casting to big screen - Expand the mobile content...

**Title of job**: Senior Specialist: Over The Top Video **Number of subordinates**: 1 **MTN Job Level**: 3 **Location of the job**: Johannesburg, SA **Solid Reporting Line**:Senior Manager: Video **Dotted Reporting Line**:Not Applicable **1. Mission/** **Core purpose of the Job** Responsible to lead and oversee the development of MTN tier 1 OTT...

Core purpose of the Manager: IT & Digital Operation Assurance is responsible for assisting in the development, management and assurance of IT, Digital and Financial Services operations. Management and implementing governance of all IT, Digital and Mobile financial services operational matters, across all OPCOs and within all Managed Services vendors. To...

To improve customer satisfaction through proactive and reactive service recovery of MTN customers who have experienced service failure/s or have expressed dissatisfaction with their customer service experience with MTN’s customer service champions To minimise customer churn and improve customer satisfaction through proactive and reactive service recovery...

They will lead a team to provide world-class second line support across multiple channels. Their purpose is to: - Lead, manage, and enable their teams to ensure success as well as CXO’s strategic and operational objectives placing MTN at the forefront of leading customer experience - Ensure that all customer expectations across MTN’s approved second...

**1. Mission/ Core purpose of the Job** To translate the overarching MTN Business strategy into actionable technology solutions and platform architectures that will ensure operational excellence of UCC Platform services and products. Provide and ensure cutting-edge security and performance for UCC Platform business, data governance, and good data practices....

**1. Mission/ Core purpose of the Job** To translate the overarching MTN Business strategy into actionable technology solutions and ensure operational excellence of IoT Services system architecture. Provide and ensure cutting-edge security and performance for IoT Services business, data governance, and good data practices. Suggest and design solutions for...

**1. Mission/ Core purpose of the Job** To translate the overarching MTN Business strategy into actionable technology solutions and ensure operational excellence of Cloud Services system architecture. Provide and ensure cutting-edge security and performance for Cloud Services business, data governance, and good data practices. Suggest and design solutions...

**1. Mission/ Core purpose of the Job** To translate the overarching MTN Business strategy into actionable technology solutions and ensure operational excellence of Cyber Security Services system architecture. Provide and ensure cutting-edge security and performance for Cyber Security Services business, data governance, and good data practices. Suggest and...

**The Senior Manager Brand will be accountable to achieve the following to objectives**: - Design and implement the MTN Brand architecture, brand guidelines and products and services conventions to be implemented across all OpCos in the relevant region - Translate brand positioning into action by creating frameworks, roadmaps, execution plans, course...

MTN GROUP HUMAN RESOURCES **JOB PROFILE** (Last Update - 2023/03/24) **Title of job**:Manager : ICT Operations Vendor SLA N **umber of subordinates: 1 **MTN Job Level: 3 **Location of the job**: Technology Centre of Excellence, 14 th Avenue **Solid Reporting Line: Senior Manager: ICT Operations Assurance **Dotted Reporting Line: **Mission/ **Core...

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The Manager Data Centre Technical Planning must therefore ensure the successful delivery in context of: - Rapidly changing ICT environment - The geographic complexity of MTN’s footprint across Africa and the Middle East - Management of...

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity and macro-economic pressures across all markets in which MTN operates. The Group’s Marketing function must therefore ensure the successful delivery...

To reduce customer churn and improve customer satisfaction through proactive and reactive retention of MTN customers who have experienced service failure/s or have expressed an intent to discontinue business with MTN SA. To ensure effective service delivery and resource utilisation in the Retentions team and coordinate the execution of customer retention...

Core Purpose Responsible to lead, manage and grow the Prime Partnerships within the Video vertical business portfolio. This includes partner management, product management to achieve profitable growth through operational performance management. Context Client will be focusing on this pillar of the Video business by engaging the Global OTT players and...

Conduct day to day management of an outsourced partner, in a manner that is aligned to the Customer Support and the customer retention strategy and contribute toward MTN’s goals and ambitions - Onsite engagement with outsourced business partners to ensure MTN’s processes, and policies are adhered to - Plan, monitor and engage outsource partner to...

To position MTN SA as a good corporate citizen through the implementation of education programmes with emphasis on the use of ICT in teaching, learning and socio-economic upliftment initiatives in disadvantaged communities. - The Portfolio implements high impact programmes across several targeted communities in South Africa. The portfolio exists to...

Title: Specialist: Specialist Risk, Audit & Finance Controls Number of subordinates: 0 MTN Job Level: 2 Location of the job: Johannesburg, SA Solid Reporting Line: Manager: Risk, Compliance & Governance Dotted Reporting Line: None 1. Mission/Core purpose of the Job MTN is looking for a bright mind that will be responsible for in depth analysis of...

The provision of innovative solutions and service excellence - Context changes in terms of technology advancements and customer behaviour - Total customer experience for MTN brand - Highly dynamic and fluctuating Telecommunications and ICT industry - Fast-paced, highly competitive environment - Highly pressurized, deadline-driven environment - Participative...

**Title of job: Manager - **Fraud Detection and Prevention N **umber of subordinates**: 2 **MTN Job Level: 3** **Hay Level: **Location of the job**: **MTN SA Johannesburg **Solid Reporting Line: Senior Manager: MFS Risk Reporting Officer **Dotted Reporting Line: **1. Mission/ **Core purpose of the Job To take responsibility for the planning and functional...