Manager - IT and Digital Operation Assurance

2 months ago


Johannesburg, South Africa MTN Nigeria Full time

Core purpose of the Manager: IT & Digital Operation Assurance is responsible for assisting in the development, management and assurance of IT, Digital and Financial Services operations. Management and implementing governance of all IT, Digital and Mobile financial services operational matters, across all OPCOs and within all Managed Services vendors. To provide direct assistance with respect to technical support on IT, Digital and Mobile financial services delivery issues across all MTN OPCOs and ensure enhancement and alignment of IT, Digital and Financial Services operations and managed services in line with changing business requirements. Measures of success include the delivery of vendor performance and adherence to service level agreements, MS cost reduction, provided automated operational tools and tests, improved net promoter score and, IT and Digital services quality and performance



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