Hospitality Assistant: Exclusive Villa

3 weeks ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**HOSPITALITY ASSISTANT : Exclusive Villa Accommodation and Tasting Room (Stellenbosch Wine Route)**

Our client is situated in the picturesque Banghoek valley and is surrounded by an amphitheatre of vineyards and mountains. The exclusive Villa Accommodation offers 6 double rooms in ultimate luxury comfort.

We are seeking a hands-on individual with experience in a luxury five-star hospitality environment in roles such as Housekeeping / Hospitality Management / Cook / Butler. Main focus will be on housekeeping. Highly guest and service centric.

**Job Purpose**:
The Hospitality Assistant (HA) will support his/her team in the execution of all hospitality operations at **The Homestead** and **The Tasting Room** as directed by the Hospitality Manager.

**Employment Conditions**:

- 3 Years' Experience working as a Housekeeper/ Cook / Butler in a Five-star Hospitality or Private residence setting
- Driver’s Licence and own reliable vehicle essential
- Willingness to move between departments as and when required
- Responsible, honest, and reliable
- Be an effective team worker
- Excellent communication skills
- Ability to take initiative
- Passion for delivering exceptional guest service
- Positive and flexible approach to work (weekend and evening work may be required)

**Key Duties and Responsibilities**:
**_ The Homestead_**

**Managing Kitchen and Laundry Services**:

- Ensuring the kitchen utilities are cleaned and properly maintaine
- Detailed cleaning of all kitchen surface and dining / serving areas, including the pantry
- Preparation and delivery of breakfast and the occasional light lunch
- Maintaining adequate stocks of food and household provisions
- Shopping
- Setting the tables for meals and serving when necessary
- Maintaining stocks of Wine and other beverages including the care of stemware
- Ensuring all special guest inclusions are maintained and beautifully presented
- Including but not limited to sundowner drinks - mis en place, sundowner snacks, homemade biscuits, freshwater jug, and water glasses
- Managing onsite and offsite laundry services

**_ Guest Service Areas_**
- Flower arranging
- Housekeeping team support to ensure all service areas are clean and set up to the highest standard
- Working through a pre-arrival guest check list
- Refill and maintenance of ALL guest amenities e.g., candles, bathroom amenities, slippers, tissues, firelighters, charcoal etc.
- Preparation of guest arrival snacks and welcome drinks
- Braai set up
- Liaising with the Groundsman to assist with firewood, cleaning of fireplaces, and / or cleaning of outside service areas
- Conducting household content inventory when required
- Reporting of maintenance issues to the Hospitality Manager
- Running of errands as required
- Ensuring the house is secure and all is in place at the end of each working day

**_ Wine Club Dinners and Events_**
- Pre event setting up according to a checklist
- Assist and execute the delivery of dining events - food and wine service
- Post event clearing, packing away and cleaning
- Any other duties as directed by the Hospitality Manager

**_ The Tasting Room_**
- Assist the housekeeping and guest service team in The Tasting Room when The Homestead is not occupied by guests
- Ensuring that all service areas are clean and set up to the highest standard
- Preparation of a snack offering to accompany wine tastings
- Care and cleaning of stemware and glassware
- Welcoming and seating of guests

**Remuneration details**:
Competitive basic salary - relating to experience / Live-Out position

**APPLY DETAILS**:
**PICK ME RECRUITMENT**

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