Team Leader: Chronic Medicine Management Call Centre
6 months ago
**Position**:
Team Leader: Chronic Medicine Management Call Centre
**Grade**:
B3M2
**Position Purpose**:
To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continued growth. Build relationships with relevant stakeholders and effectively address queries and disputes
**Experience**:
Minimum of 5 years as a Call Centre Agent in the Medical Aid Industry
**Qualifications**:
NQF Level 5 higher certificate in Business Administration or Call Centre Operations
**Skill**
- Communication Skills
- Computer Technology Skills
- Task Management
- Adobe Creative Suite
- Data modelling and evaluation
- Business Writing Skills
- Attention to Accuracy and Detail
- Problem solving and decision making skills
- Numerical Ability
- Customer Focus
- Manage team and individual performance
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Team Leader: Chronic Medicine Management Call Centre
6 months ago
Johannesburg, South Africa Palesa Mbali Group Full timePosition:Team Leader: Chronic Medicine Management Call CentreGrade:B3M2Position Purpose:To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continued growth. Build relationships with relevant stakeholders and effectively address queries and...
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Johannesburg, Gauteng, South Africa Palesa Mbali Group Full timeJob Title:Team Leader: Chronic Medicine Management Call CentreJob Summary:We are seeking a highly skilled and experienced Team Leader to join our Chronic Medicine Management Call Centre team. The successful candidate will be responsible for managing a team of call centre agents to ensure that service level agreements and operational targets are achieved and...
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Johannesburg, Gauteng, South Africa Palesa Mbali Group Full timeJob Title: Team Leader: Chronic Medicine Management Call CentreJob Summary:We are seeking a skilled and experienced Team Leader to lead our Chronic Medicine Management Call Centre team. As a Team Leader, you will be responsible for managing and developing the team to ensure continued growth and achievement of Service Level Agreements and operational...
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