Software Support Assistant

6 months ago


Cape Town, South Africa Pragma Full time

**Job Advert Summary**:
At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.

**Minimum Requirements**:

- Diploma in IT / Computer science or Business Administration
- Unemployed
- 18-34 years of age

**Duties & Responsibilities**:

- Update and create product documentation (e.g. user guides)
- Package technical resolutions into easy-understandable posts that can be shared with community of users
- Assist with customer tickets and investigations
- Assist with helpdesk administration
- Assist with helpdesk master data cleanup



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