Resort General Manager

6 months ago


Central Drakensberg, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy
- Resort General Manager**

**4* Resort - Drakensberg, KZN**

Iconic luxury resort in the Drakensberg is looking for their new General Manager to drive revenue and reach new heights Experience in a similar role is a must to cope in this fast paced environment.

**Requirements**:

- A business degree, hotel or hospitality management qualification is essential
- Have a minimum of 10 years hospitality experience, of which at least 5 years should have been at a senior operations management level.
- Strong financial acumen
- Able to complete the full daily financial function
- reports, budgets, debtors, creditors, forecasts, etc
- Strong leadership skills with critical attention to detail in standards
- Excellent overall knowledge in hotel operations
- F&B, Housekeeping, FOH etc
- Experience in Sales and Marketing
- Can drive a creative concept forward and market on all relevant platforms
- Experience in Health and Safety Compliance and can manage the full function of the HR department with legislation compliance to BCEA, LRA and the EE act
- Hands on, leads from the front type.
- Valid driver’s license
- Only South African citizens and foreign Nationals with Valid work permits for South Africa will be considered

**Key Responsibilities**
- Ensures the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels
- Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Develops and implements strategies where key hotel metrics are identified, communicated and delivered
- Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance
- Driver of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled.
- Maximizing sales and profit, business opportunities and brand reputation, productivity and performance
- Builds and maintains effective working relationships with all key stakeholders and business partners
- Reviews and scrutinizes business activities, objectives and best practices, providing recommendations that will drive financial performance and provide added value
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
- Proven experience in general management with strong problem-solving capabilities
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experienced in using IT systems on various platforms
- Strong communication skills

**Package on offer**
- Salary: R60 000 CTC
- Accommodation with company benefits

**Starting Date**: ASAP


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