Fun Fanatic

**Key Performance Areas**:

- Plan, set up, promote, facilitate and arrange Children’s, Adults and family entertainment, games and activities
- To facilitate and arrange all and any entertainment and promotional activities & events
- M.C events
- Handle all guest queries including information on promotions, functions, events, and general questions about the Resort
- Communicate all necessary and correct information in a professional manner
- Record and communicate all guests comments & complaints
- To be pro-active and use initiative with customer service and complaints
- Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area and especially with regard to all guest entertainment facilities & equipment
- Up sell all Resort areas
- Promote brand to business, events, communities, schools, charity and other
- Participate in Social Responsibility Activities
- Set-up and lead entertainment events
- Planning of new entertainment programmes
- Assist the Resort Manager with any entertainment & promotional activities
- Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
- Responsible for and to ensure that pleasant, friendly and helpful behaviour is maintained at all times
- Have a thorough knowledge of all facilities and services offered by the Resort
- To provide courteous and efficient service to all guests
- To maintain, at all times the highest standard of appearance and skills, according to Company Policy
- To ensure a professional image at all times
- To attend and be attentive to training as and when required
- To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures

**Requirements**:

- Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
- Leading kids and family games and activities
- Public speaking
- Computer literacy and Audio visual expertise
- Crisis management
- Safety and security act (O.H.S.A)
- First Aid
- Valid Drivers Licence
- High energy levels
- A passion for working with the public & particularly children
- Prepared to work outside of normal office hours
- Work on public holidays and weekends
- Work during high season periods
- Work within a multi-cultural environment
- Work with multi genders
- Flexibility & Patience

**Qualifications**:

- Matric or Grade 12 (Compulsory)
- Child minding (Advantage)

Ref:02/03