Customer Operations Executive

3 weeks ago


Bloubergstrand, South Africa Exodus Full time

**We are excited to be seeking a customer-focused individual to join our Customer Operations Executive team at Exodus Travels, part of our Cape Town Adventure team.**

Exodus Travels is one of the world’s leading adventure travel companies delivering outstanding travel experiences across more than 90 countries worldwide. Offering unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing adventure travel experiences for years.

Our values are to **Bring Happiness**, **Take Responsibility**, **Be Ambitious,** and **Always Passionate**, they underpin the work that we do and act as a reminder of why we do it. We are looking for people who can embrace our values and live them every day

The Adventure division is proud to be a part of Travelopia, which comprises the world’s largest collection of specialist travel brands and is a pioneer in the specialist travel sector.

As Customer Operations Executive, you will work closely Customer Operations Support Team, Aviation Team, Product Managers, and local suppliers, you’ll ensure clients receive the highest standard of service post-sales and delivery on the ground. You’ll be responsible for any booking in your area from the end of the sales call to the end of the holiday, including the majority of post-sales communication and liaising with suppliers to ensure all services are provided as booked.

**What you will be doing**:

- Keeping clients advised and updated of all changes to flights and itineraries (in conjunction with other departments)
- Responsibility for supplier communications to ensure all services are provided as booked
- Booking extra services and special requests: hotels, transfers
- Availability/ room allocation management for your trips
- Work closely with the flight operations team on flight related issues relating to clients travelling in your area
- Priority processing of late bookings and turnaround

**What we are looking for**:

- Strong geographical knowledge and a passion for adventure travel
- Excellent communication skills, both verbal and written.
- Be prepared to get out of the box and think creatively.
- Has high standards of customer service and attention to detail
- Team player who enjoys working as part of a friendly & happy team
- Able to show initiative and good at problem solving
- Loves to get their sleeves rolled up and be involved

**Join us and in return you will be rewarded with**:

- Competitive salary with annual salary review
- Travel benefits and retail discounts
- Career progression opportunities

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

LI-SR1 #LI-HYBRID



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