Outbound Debt Collections Agent

3 weeks ago


Randburg, South Africa Shapiro Shaik Defries and Associates Full time

**OUTBOUND DEBT COLLECTIONS AGENT**

Basic Salary + Uncapped Commission

JOB ROLE
- To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof.
- Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act (“NCA”) and the Company policies and procedures.

QUALIFICATIONS & EXPERIENCE REQUIRED
- Minimum Matric qualification with Maths Literacy is mandatory.
- Relevant tertiary qualification is an advantage.
- Minimum 5 years as a Debt Collection Agent in an Outbound Call Centre.
- Very good command of English and Afrikaans (Added benefit) and other South African Languages would be a plus.
- Worked with targets and deadlines.
- Analyse accounts and devise a collections strategy to resolve each case by collecting money due.
- Good knowledge on the DCA and NCA.
- Very Good Knowledge and understanding of debt counselling, debt review, debt mediation experience, administration and sequestration.

COMPETENCIES & SKILLS
- Excellent verbal and written communication skills with great listening skills.
- Outstanding telephone etiquette and interpersonal skills.
- Good typing and accuracy skills.
- Mathematical ability.
- Strong negotiations skills with the ability to handle objections and be assertive when required.
- Good general administration, planning and organizing, and time management skills.
- Tenacious, with ability to work autonomously and take accountability.
- Target driven and self-motivated.
- Team player.
- Highly motivated individual
- Must be willing to work Rotational Shifts leaning more to power Shift due to the nature of calls.

TO APPLY

**Job Type**: Permanent

Pay: From R4 700,00 per month

Application Question(s):

- What is your current/most recent basic salary received per month?
- What is your expected basic salary?
- How many years of experience do you have as a Debt Collections Agent in an Outbound Call Centre?



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