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Outbound Debt Recovery Manager Job
1 week ago
This Senior Outbound Collections Role involves leading a team of Outbound Debt Collection Agents, driving daily and monthly production, and achieving set targets and Service Level Agreements (SLAs). The ideal candidate will have excellent leadership and coaching skills, be able to work under pressure, and possess a customer-centric approach. Proficiency in MS Office packages, especially Word and Excel, is required.
Key Responsibilities:
- Drive team performance and productivity.
- Meet set targets and Service Level Agreements (SLAs).
- Provide accurate daily reporting on individual and team performance.
- Mentor and coach team members to improve their skills and performance.
- Identify areas for improvement and implement changes to enhance team efficiency and productivity.
Requirements:
A minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is highly desirable.
- At least 5 years' experience in a debt collection call center with a minimum of 2 years leadership experience as a Team Leader/Team Manager/Supervisor is required.
- Experience with handling IR procedures and performance improvement processes is advantageous.
- Knowledge of reporting platforms is necessary.
- Understanding of the POPIA Regulations is required.
- Understanding of the debit check process is also necessary.
The salary range for this position is R4000 to R6500 per month.
