Manager Product Fraud Intelligence

6 months ago

Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

**Job Description**:
BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE

As the Manager Product for Fraud Intelligence, you will be responsible to develop, manage and grow BankservAfrica’s fraud intelligence suite of products and services. The role includes managing the overall product lifecycle and evolution of services for the product from conception, transition of new and uptake by customers, by examining and considering market needs. The role is primarily responsible for overall product delivery, marketing its services, support, stakeholder management and continuous demonstration of return of investment. The primary goal is to position and drive value creation of the product and its services into the financial services industry and extended markets to the benefit of the national payments system.

You will engage with the following stakeholders:
Internal:

- Fraud analytics and business intelligence
- Fraud operations, support and investigations
- Product owners
- Customer relationship management and support teams
- IT Infrastructure, Delivery and Data
- Executive management and shared services

External:

- Banks and Financial Services Industry
- Industry Stakeholders, Regulators and Role Players
- Service Providers and Vendors
- SADC Regional Role Players
- New Markets

Your key responsibilities include:

- Translate business goals and market needs into product strategies.
- Define and be accountable for the product portfolio and service metrics.
- Manage the product lifecycle and marketing initiatives and spend.
- Translate analytics, data, and customer feedback into actionable product plans.
- Develop and manage the product roadmap and backlog to meet business objectives and goals.
- Assist with the development of collateral to drive value creation and enhance the customer experience.
- Draft and submit business case rationale for new investment of new products and services.
- Identify and implement solutions to mitigate product, service, and market risks.
- Work with key stakeholders to design and deliver the product strategy and suite of services.
- Collaborate with industry roles players and customers to drive adoption, identify market needs and work with business to develop overall business strategy.

QUALIFICATIONS / KNOWLEDGE

Relevant business / product management / payments tertiary education (degree/diploma/certifications)
- Commercial knowledge (financial models, budgeting, and cost management).
- Excellent communication skills (verbal, written and presentation).
- Negotiation, forum management and displays professionalism.
- A decision maker with leadership skills and capabilities.
- MS Office Proficiency.
- Experienced in a variety of programs and software suites.
- Good understanding of EMEA fraud and market drivers

EXPERIENCE
- 5 Years + experience in product development, deployment, and management, including experience in project management planning and processes.
- Min 5 Years + experience in banking / financial services
- Demonstrable experience in the creation and execution of product strategy, roadmaps and Go To Market plans.
- Demonstrable experience in drafting business cases and ability to articulate the value of the propositions to different target markets and customers.
- Exceptional collaboration and relationship building skills with colleagues and stakeholders across multiple markets and complex multi-institutional environments.
- Strong organisational and management skills and the ability to work effectively and collaboratively within cross-functional teams in a complex, virtual, matrix environment.
- A good understanding of contract management is advantageous.
- Experience and exposure to cross border payments, and financial services markets with SADC region is desirable.
- Good understanding of how fraud can be perpetrated across the different payment types, channels and the mechanisms used.

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