IT Service Desk Team Leader

JOB TITLE - SERVICE DESK TEAM LEADER To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Perform team related...

JOB TITLE - SERVICE DESK TEAM LEADER To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Perform team related...

JOB TITLE - SERVICE DESK TEAM LEADER (CONTRACT) 6 MONTH CONTRACT To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN...

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Input into the department strategy and initiatives - Ensure...

**Contract: 6 Months** To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Input into the department strategy...

Exciting opportunity within ICT Solutions for an Service Desk Coordinator. Our client is an internationally trusted ICT Solutions provider looking for a service desk coordinator to join their team. Their culture is to " break the mold in order to achieve exceptional outcomes." This is evident of their high-performance and successful work culture. The...

We are seeking a talented IT Service Desk Manager to join our team in Johannesburg. As a key member of our Application Support teams, you will play a vital role in ensuring the smooth operation of our services.The ideal candidate will have 3-5 years of proven management experience in an IT Service Desk environment, with a focus on application support. You...

JOB TITLE - SERVICE DESK MANAGER **MAIN RESPONSIBILITIES**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the Delivery...

A premium broker dedicated to helping its clients increase their wealth is looking for a Retention Team Leader. As a Team Leader for the English Desk in Johannesburg you will play a key role in driving team success, fostering collaboration, and contributing to the growth of the company's operations in the region. - Lead and supervise a team dedicated to the...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support. **Responsibilities**: - Day-to-day management of support calls - First, Second and Third Line support - Actively investigate methods of...

**SE Team Leader** **Johannesburg or Cape Town** **South Africa** **Package up to 1.8 Million RAND** SE Team Leader to join the leaders in Cyber Security Solutions as they extend their reputation in new markets. This is an incredible opportunity to work on a market-leading product portfolio on a global scale whilst driving a team of talented security...

We are looking for a Service Desk Manager to support Application Support teams across a few work streams.The role is suitable for a high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and own the standard operating procedure model for the Service Desk.What you’ll do:Implementing and managing...

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support. **Must have managed a team of helpdesk engineers previously (Non-Negotiable)** **Responsibilities**: - Day-to-day management of support...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading. This position will work from **9 a.m. to 6 p.m. Eastern Standard Time**. My IT Crew has been a leader in the Managed...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...