Helpdesk Team Leader

Helpdesk Team Leader responsibilities include leading and mentoring of a Helpdesk technical team, monitoring system performance, and remotely assisting clients on all inbound channels. To be successful in this role, he or she should have excellent leadership skills, co-ordinations skills, hands-on experience with various Operating Systems and a basic...

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support. **Responsibilities**: - Day-to-day management of support calls - First, Second and Third Line support - Actively investigate methods of...

The Helpdesk Team Leader is responsible for providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this role. This hands on team lead will assist with the standardisation of helpdesk services and procedures along with streamlining any discovered inefficiencies. **Key Responsibilities**: Ensure a...

**About the role**: The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels. The Helpdesk Team lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional manner, providing updates, and ensuring...

The purpose of the role is to manage the helpdesk support function as well as the 1st line helpdesk support team members with goal of ensuring customer satisfaction, doing so in line with entity and departmental objectives. The individual will be responsible for managing 1st line support resource availability on both the telephone and helpdesk system,...

**IT Helpdesk Agent** **Introduction**: As an IT Helpdesk Agent, you are responsible for answering calls in the support queue as well as providing remote assistance to customers. This will be in the form of telephonic assistance or via remote assistance tools. In this role, you will provide a variety of IT support services which will include but not limited...

**About Us**: Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with...

**IT Helpdesk Support** Introduction: - Currently we are looking for people to join our support. **Responsibilities**: - Helpdesk - Customer Support. - Escalations to ManageEngine. - Internal IT support. - Product Certification. - Client Meetings. **Requirements**: - A+ - N+ - MCSA. - Minimum of 4 years in IT support position. - Network and Server...

**Role Purpose** Team Lead for Condeco System Application and helpdesk team. **Main Outputs** - Complete Daily Systems health checks on Condeco Application and Database servers to ensure that the resources (RAM and CPU) are running at an acceptable rate. - Supporting the Application environment and service, which is rolled out nationally on the client’s...

**KEY AREAS OF RESPONSIBILITY INCLUDE**: **End User Interaction**: - Act as first point of contact for all IT related topics and support requests - Provide timely and professional assistance to end users - Ensure the IT Desktop Support function is monitored effectively without compromising on service delivery **Problem Analysis and Troubleshooting**: -...

**About Quantanite**: Quantanite is a leading global provider of Business Process Outsourcing (BPO) and IT consultancy services. With a strong presence in multiple countries, we specialize in delivering innovative and efficient solutions that foster growth and enhance operational efficiency for our clients. **Job Summary**: The Senior IT Support Tech is...

JOB TITLE - SERVICE DESK TEAM LEADER To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Input into the...

3years - Performing remote troubleshooting through diagnostic techniques and pertinent questions - Determining the best solution based on the issue and details provided by customers - Logging and Closing Calls - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate...

**Gauteng**, JHB - Northern Suburbs** **R 15 000 - R 20 000 Monthly Cost To Company** Our client an IT Solutions company based in Fourways is seeking a highly motivated and energetic **Helpdesk Coordinator** to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high energy environment and wants to...

**About Reflex** Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality...

**Job Advert Summary**:** Job Purpose** To provide first line helpdesk support to internal customers, assisting them with hardware and software problems via phone, Jira service desk and remote access. Accurately classify and log every ticket within the required timeframe Assist clients telephonically and remotely using our remote support tools Logging...

JOB TITLE - SERVICE DESK TEAM LEADER (CONTRACT) 6 MONTH CONTRACT To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN...

Gauteng , JHB - Northern Suburbs (Market related) An exciting opportunity of a Software Junior Helpdesk Assistant is urgently available within a law firm based in Sandton to urgently join their team. **In order to be considered the following is required**: - 1 - 2 years work in IT, admin or secretarial environment - Training skills will be an...

Italk financial Services require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a teams of 10-15 call centre agents. All applicants must have previous outbound call centre experience. Job Summary As a Team Leader you must be able to support your team. The Team Leader will be responsible for all success of...

We are on the lookout for a Team Leader in JHB-Woodmead As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...