QA Agents

Debt Solutions SA is currently recruiting for skilled Sales Quality Assurance Agents **Purpose of the Role** - Create scorecards as well as providing accurate feedback. - Listening to and assessing calls. - Report on any trends or patterns that may be occurring to relevant management. - Filter information regarding non-compliance to Team Leader/ Senior...

We are recruiting for QA Agents for our night shift campaign. - You MUST have International experience within a call centre environment - QA experience is advantageous as an a QA agent - Energy (Gas &Electric ) experience advantageous We offer: - Basic Salary - Performance bonus - Permanent Contract of employment AND more. **Salary**: From R5,250.00 per...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

**Introduction of the Company**: HoMii is easy and accessible, it’s a lifestyle driven by technology and wrapped in beautiful, on trend apartments. In the heart of the city, HOMii is literally where it's at. Your HOMii is more than a building. From awesome rooftops and hanging with your crew on the weekend, HOMii also offers chill and work areas to hang...

Debt Solution SA is recruiting for - _**Quality Assurance Agents**_ To join our team in our Essenwood offices **DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

**MAIN PURPOSE OF THE ROLE** To provide administrative support to the QA management team and wider campaign. **DUTIES AND RESPONSIBILITIES** **Work distribution** - Ensure that QA evaluators are allocated with daily workload by 8:30 to 9 am. - Monitor and ensure that all campaigns SLAs are achieved and that all agents are evaluated according to...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail. Applicant must pose a keen ability to adhere to SLA. **Requirements**: - Strong computer skills - Microsoft Excel knowledge - Previous QA experience - Exposure to calibration and coaching - Self-motivated, self-managed, proactive - Reliable and...

Synergy Contact Centre is currently seeking to employ an experienced Quality Assurance Team Manager to join our growing team. The QA Team Manager will be responsible for the day-to-day running and guidance of their team members. The QA Team Manager will also be responsible for setting targets, implement guidelines. Ensure that all members have clarity on...

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **a day in your...

**purpose** The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **key responsibilities** - **QA Monitoring**: - Monitor and review call centre...

We are hunting for a diligent and enthusiastic Training and QA Manager to join our iK Tribe. The position will be based in Umhlanga and report to the Head of Retentions. A key focus of this role will be to ensure the team’s ongoing success and ultimately increase customer satisfaction across our merchant base. If you are a stickler for outstanding...

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **a day in your...

We are recruiting for the below vacancies: - QA Agents, Outbound Sales Agents, Energy Experience ( Gas & Electric), Debt Collections, QA Team Leaders, Senior Managers and Team Leaders. Must have International Call Centre experience. Kindly send through an updated copy of your CV, ID and matric. **Salary**: R5,250.00 per month COVID-19...

**purpose** The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **key responsibilities** - **QA Monitoring**: - Monitor and review call centre...

Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

Synergy has rebranded and were now trading as **NUTUN CX.** We are currently recruiting for Experienced QA agents! If you have: - **1 Year QA experience** within an international call centre - Matric/ Grade 11 - Excellent communication skills Must be able to work shifts and travel between Umhlanga and Central Town. **Salary**: R5,250.00 - R6,250.00 per...

**DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to QA Team Leader - Document and maintain scorecard on all assessments conducted - Ensure that you meet quantity...

Call centre in Umhlanga urgently seeks Short Term Insurance Agents with a Comprehensive background. Essential Requirements: Cold calling SA clients Minimum **12 months comprehensive insurance** telesales experience (cold calling) - Ideally selling a combination of home, household content and car insurance Personal lines short term insurance...

**MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team. **DUTIES AND RESPONSIBILITIES** **To ensure customer satisfaction through monitoring agent interaction with the customer.** - Collate and distribute send reports - Liaise with sales departments - Analyse and monitor sales agent trends - Audit sales and...