Night Manager

3 months ago


Camps Bay, South Africa HotelJobs.co.za Full time

Oversee all hotel operations during the night shift.
- Manage and support night staff, including front desk agents and security personnel.
- Handle guest check-ins and check-outs efficiently.
- Resolve guest complaints and issues promptly and professionally.
- Ensure the safety and security of guests and staff.
- Monitor and manage hotel occupancy and room availability.
- Coordinate with housekeeping and maintenance departments for any urgent needs.
- Prepare and distribute daily reports to management.
- Conduct regular inspections of the property to ensure cleanliness and safety.
- Ensure compliance with all hotel policies and procedures.
- Assist with emergency situations and provide first aid if necessary.
- Manage financial transactions and reconcile accounts at the end of the shift.
- Maintain a high level of customer service and guest satisfaction.
- Train and mentor new night staff members.
- Handle special requests and VIP guests with care and attention.
- Monitor and manage energy usage and cost-saving measures.
- Ensure all night staff adhere to uniform and grooming standards.
- Coordinate with local law enforcement and emergency services as needed.
- Maintain accurate records of incidents and guest interactions.
- Assist with other duties as assigned by hotel management.

**Requirements**:

- Previous experience in hotel management or a similar role.
- High school diploma or equivalent; a degree in hospitality management is preferred.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Outstanding customer service and communication skills.
- Ability to work independently and handle stressful situations.
- Knowledge of hotel operations and procedures.
- Proficiency in hotel management software and systems.
- Ability to work overnight shifts, including weekends and holidays.
- Strong organizational and multitasking skills.
- Attention to detail and a commitment to excellence.
- Ability to handle financial transactions and reconcile accounts.
- First aid and emergency response training is a plus.
- Fluency in English.


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