Reservations Co-ordinator

3 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

The purpose of the job is to assist in the day to day running of the department by coordinating the daily arrival report and correspondence according to procedures to ensure all arrangements are reconfirmed and communicated to all relevant departments. As a member of the Reservations Team ensure we match the guest’s needs by promoting and selling the benefits and features of the hotel, whilst assisting guests with their reservations and requests. To receive and process reservations in a professional and efficient manner and to provide accurate commentary to all other departments.
- Ensure accuracy of all market segments with rate codes when making reservations when making reservations.
- Processing of all reservations by mail, telephone, E-mail, GDS, third party websites and fax - one-hour turnaround time
- Processing of all reservations from agents, tour operators, general public and sales
- Passing on accurate guest information to relevant departments
- Processing of all cancellations, revisions and information updates or changes
- On a daily basis to accurately input individual reservations in the PMS
- To respond to all reservations/inquiries within one-hour turnaround time
- Thorough knowledge of Frequent Flyer Products, services and administration e.g. Emirates program
- To accurately inform all individual and guest reservations of the hotel cancellation policy
- To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc.
- To ensure that all relevant administration is kept updated at all times
- To follow up on all no shows and to change accordingly.
- To follow up on late cancellations and charge accordingly
- To follow up on early departures and charge accordingly
- Query account transfers receive required authorization
- Check next day’s arrivals according to standard operating procedures and look for any missing correspondence, reconfirm all arrangements and hand over to the Front desk
- Check and chase 2pm tentative reservations
- At least 2 years experience in a similar position
- Focus on detail which is a major requirement of the job



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