Reservations Agent

2 weeks ago

Cape Town, South Africa Neighbourgood Full time

Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team.

Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response times to all clients, ensure payments are received, track VIP guests and maintain quotation turnarounds, as well as ensure that workflows and processes are in place that guarantee consistency throughout our portfolio for all reservations. Relationship building with industry players such as agents and tour operators would also be imperative to ensuring high levels of revenue are maintained across the portfolio.

Weekend work will be required, typically one weekend a month with an additional remuneration.

**Roles and Responsibilities**:

- Handles bookings and reservations in accordance with company policies through all booking channels.
- Ensures that profiles of arriving guests are updated on system.
- Ensures that all booking notes are correctly updated on the bookings in order to ensure the highest level of service standards.
- Deals with agent or guest complaints relating to bookings and informs the Reservations/Revenue Manager.
- Build and maintain relationships with strategic corporate clients and agents
- Maintains all changes and updates of bookings as per guest and agent requests
- Receives all direct booking enquiries and responds timeously and in accordance with company policy
- Ensure that reservations that are not fulfilling operational standards are canceled in accordance with channel policies and this is communicated to the guests.
- Update No Shows and Cancellations in the Property Management system and the channel accordingly and line with channel policies.
- Maintains accurate records of agent bookings where required.
- Ensures that confirmations of bookings are completed and sent out promptly.
- Responds to initial enquiries and requests with A 6 hour turnaround.
- Liaises with departments and provides an update on arrivals, groups, special requests and functions etc.
- Maintains good communication channels with other departments.
- Handle any guest complaints where necessary or refer to the Reservations/Revenue Manager.
- Ensures pro-forma invoices are sent out in time to guests.
- Follows up with guests on payment of invoices and cancels bookings timeously for non-payment.
- Assists with the maintenance and control of payment and commission procedures for all reservations and through all channels accordingly

**Qualifications and Experience**:

- 3 - 5 years professional knowledge and/or work experience
- Protel Air or Opera Experience essential
- Minimum of 5 years Reservations in Hospitality experience or with experience in short term rentals reservations essential.
- Strong administrative skills
- You will be able to demonstrate a high level of agility in a demanding environment and be able to effectively communicate with a broad range of stakeholders.
- Exceptional communications and time management skills will be considered fundamental together with a motivated and commercially astute approach.

**Salary**: R12,000.00 - R18,000.00 per month

**Experience**:

- Hospitality Reservations: 3 years (required)

  • Reservations Agent

    7 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    An upmarket hostel company is seeking an eneregtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two of its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior...

  • Group Reservations Agent

    7 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Group Reservations Agent** -** **Fantastic vacancy for a Group Reservations Agent **, iconic hotel group with great opportunities of development **Objective of the Role** Reporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Agent will be the first point of contact for our guests. It is of utmost...

  • Reservations Agent

    4 days ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Reservations Agent (10204) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Reservations Agent

    3 days ago

    Cape Town, South Africa Accor HQ Full time

    **Reservations Agent** **Position scope** A Reservations Agent will exceed our guests’ expectations in planning and executing each stay with us while ensuring the best return value for the hotel. A Reservations Agent is an ambassador for our hotel and for our Brand, where the engaging and anticipative service you provide over the telephone will make our...

  • Reservations Agent

    4 days ago

    Cape Town, South Africa Proactive Recruitment Full time

    Proactive Hospitality Solutions is looking for an experienced Reservations agent to join the team. This is an exciting opportunity for someone who is looking to be part of a successful team and has a PROACTIVE attitude and mindset. You will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer...

  • Reservations Agent

    Found in: Talent ZA C2 - 5 days ago

    Cape Town, South Africa Proactive Recruitment Full time

    Proactive Hospitality Solutions is looking for an experienced Reservations agent to join the team. This is an exciting opportunity for someone who is looking to be part of a successful team and has a PROACTIVE attitude and mindset. You will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer...

  • Central Reservations Agent

    2 days ago

    Cape Town, South Africa Staff Connection Full time

    Cape Town, Western Cape - R14k CTC - R18k CTC Staff Connection is looking for a Central Reservations Agent for a company based in the Western Cape. - SA Citizen - Hotel Diploma - Min 3yrs experience within a central reservations environment - Upselling - Quotations - Promoting of company's products and services - Excellent communication skills - Excellent...

  • Senior Reservations Agent

    4 days ago

    Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented senior reservations specialist with excellent all round client and hospitality management skills to join our team. The Senior reservations specialist would need to be able to efficiently delegate tasks to the team as well as ensure that workflows...

  • Reservations Agent

    34 minutes ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Adventure Awaits: Reservations Agent Wanted! Kendrick Recruitment is seeking a Reservations Agent in Cape Town. If you're a travel aficionado with luxury DMC or Travel Agency experience, a knack for details, and a passion for turning dreams into reality, this role is for you! Position: Reservations Agent **Salary**: R32,000 Experience and Skills: -...

  • Central Reservations Agent

    21 hours ago

    Cape Town, South Africa The Right Company Full time

    **CENTRAL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills. They...

  • Central Reservation Agent

    6 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Central Reservation Agent** **City: Cape Town** **Position Type: Full Time** **Role Overview**: As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel...

  • Reservations Supervisor

    4 days ago

    Cape Town, South Africa Staff Connection Full time

    Staff Connection is recruiting a Reservations Supervisor for a hospitality company within Cape Town. - SA citizen - Diploma in Hospitality - Min 5yrs experience within a hospitality reservations environment - Must have supervised a reservations team - Experience in Opera - not negotiable - Group and events reservations - Experienced in dealing with travel...

  • Reservations Agent

    29 minutes ago

    Cape Town, South Africa IGrow Wealth Investments Full time

    **To qualify for this position, you must have the qualification and experience**: - 1-2 years experience customer service (Hotel industry an advantage) - Excellent communication and personal relational skills **Duties and responsibilities include**: - Have knowledge of the entire reservation procedure - Responsible for all reservations - Provide travel...

  • Reservations Agent

    2 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    ✈️ Kendrick Recruitment is currently recruiting a **Group Reservations Agent**. As a Reservationist, you will be at the forefront of facilitating the promotion, sales, and booking of the hotel's products and services. This role requires excellent communication and customer service skills to ensure a seamless reservations process from start to end. If you...

  • Reservations Supervisor

    Found in: Talent ZA 2A C2 - 3 days ago

    Cape Town, South Africa Staff Connection Full time

    SA citizenDiploma in HospitalityMin 5yrs experience within a hospitality reservations environmentMust have supervised a reservations teamExperience in Opera - not negotiableGroup and events reservationsExperienced in dealing with travel agents, clients and guestsManaging VIP guests

  • Reservations Supervisor

    Found in: Whatjobs ZA C2 - 4 days ago

    Cape Town, South Africa Staff Connection Full time

    SA citizen Diploma in Hospitality Min 5yrs experience within a hospitality reservations environment Must have supervised a reservations team Experience in Opera - not negotiable Group and events reservations Experienced in dealing with travel agents, clients and guests Managing VIP guests

  • Reservations Supervisor

    Found in: Adzuna ZA B C2 - 4 days ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    SA citizenDiploma in HospitalityMin 5yrs experience within a hospitality reservations environmentMust have supervised a reservations teamExperience in Opera - not negotiableGroup and events reservationsExperienced in dealing with travel agents, clients and guestsManaging VIP guests

  • Reservations Supervisor

    Found in: Talent ZA C2 - 5 days ago

    Cape Town, South Africa The Staff Connection Full time

    Staff Connection is recruiting a Reservations Supervisor for a hospitality company within Cape Town.SA citizenDiploma in HospitalityMin 5yrs experience within a hospitality reservations environmentMust have supervised a reservations teamExperience in Opera - not negotiableGroup and events reservationsExperienced in dealing with travel agents, clients and...

  • Reservations Agent

    4 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    To optimise sales & profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients. - Ensure accurate & detailed capturing of reservations - Maximise revenue & ensure guest satisfaction - Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction. - Assist &...

  • Reservations Coordinator

    2 days ago

    Cape Town, South Africa Newmark Hotels Full time

    **OBJECTIVE** We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the...