Revenue Assistant

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

**Scope and purpose of job**

To assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises.All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained and the company’s name upheld at all times.

**SKILLS & KNOWLEDGE REQUIRED**
- 2 - 3 years’ experience in Reservations/Revenue Management
- Hospitality diploma/ equivalent preferable
- Ability to work in a pressured environment
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera, Word & Excel
- Previously worked on Opera PMS, with Configuration segment preferable.
- Strong guest centric approach
- Must have an eye for detail
- Must be able to work in a team or independently
- Previous experience with revenue reporting and online travel agents’ extranets
- Understands market segmentation and target markets
- Must have knowledge of forecasting and budgeting

**DAILY DUTIES**
- Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
- Review occupancy reports and able to suggest rate amendments for peak / valley periods
- Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
- Build and maintain rates in Opera PMS
- Maintain hotel and OTA parity
- Assist Sales and Reservations with any rebate requests
- Effectively manage any escalate queries that arise within or in relation to revenue management
- Complete any required reporting
- Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties

**WEEKLY DUTIES**
- Prepare the weekly revenue and pickup report
- Prepare weekly strategy meeting report
- Attend and minute weekly strategy revenue meetings with property management and sales team
- Complete any required reporting
- Maintain and evaluate statistical information for tracking and decision-making purposes
- Review and analyse business forecast and any anomalies
- Review blocks holding and ensure tracking and wash is correct
- Run OTA audits on 2 properties/ week

**MONTHLY DUTIES**
- Complete any required reporting - Monthly Executive Summaries / OTA commissions
- Prepare monthly forecasts
- Ensure all reporting formats are updated and prepared for the coming month
- Review targets and performance of sales team and provide the team with feedback

**ANNUAL DUTIES**
- Take part in the annual budgeting process by preparing all budget documentation
- Take part in the annual rate contracting process ensuring rates are correct in Opera PMS

**RESPONSIBILITIES**
- Clear understanding of properties’ revenues on the books and able to provide any possible peak or valley periods
- Maintain competitor rate analysis, events diary and promotions for all properties
- Timeous reporting and follow up of any problems
- Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes

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