Customs Brokerage Manager
3 days ago
**Job Duties/Responsibilities will include**:
Train, motivate, challenge and mentor other employees
Conduct annual reviews for employee retention program - against company and job expectations
Create personal development plan with each employee. Set up, plan training and follow-up
Identify, develop and mentor your No. 2
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
Ensure new hires go through the new hire development map within the first 6 months
Conduct regular interviews with potential new personnel
Ensure all classification instructions for all shipments for all customers
Ensure all Customs and OGA permits are valid and updated accordingly.
Monitor Customs Stop /Refunds /Duty Drawbacks Reports are in place
Monitor duty deferment usage and levels
Ensure all documentation present for archiving purposes
Ensure all new business is transitioned correctly
Report all calls - sales and retention activities in CRM
Follow up refunds with customs authorities
Follow AR report - review, delegate, chase
Ensure every account has a credit limit and check for credit extension when needed
Minimum 3-5 years of Customs Broker's experience including a minimum of 2-3 years in a management level
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.).
Pro-active, strong organizational skills.
Fluent in English
Proven negotiation skills
The ability to troubleshoot and solve problems quickly and effectively
Strong market and competition knowledge
Good knowledge of customs brokerage process and system essential
Good knowledge of customs legislation, especially with regards to classification, valuation and origin
Understanding of ocean, transcon and air documentation process
Knowledge of air, road and ocean transport
Good knowledge of incoterms
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