Customs Brokerage Manager

3 days ago


Kempton Park, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Train, motivate, challenge and mentor other employees

Conduct annual reviews for employee retention program - against company and job expectations

Create personal development plan with each employee. Set up, plan training and follow-up

Identify, develop and mentor your No. 2

Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans

Ensure new hires go through the new hire development map within the first 6 months

Conduct regular interviews with potential new personnel

Ensure all classification instructions for all shipments for all customers

Ensure all Customs and OGA permits are valid and updated accordingly.

Monitor Customs Stop /Refunds /Duty Drawbacks Reports are in place

Monitor duty deferment usage and levels

Ensure all documentation present for archiving purposes

Ensure all new business is transitioned correctly

Report all calls - sales and retention activities in CRM

Follow up refunds with customs authorities

Follow AR report - review, delegate, chase

Ensure every account has a credit limit and check for credit extension when needed

Minimum 3-5 years of Customs Broker's experience including a minimum of 2-3 years in a management level

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Good Microsoft Office skills (Excel, Word etc.).

Pro-active, strong organizational skills.

Fluent in English

Proven negotiation skills

The ability to troubleshoot and solve problems quickly and effectively

Strong market and competition knowledge

Good knowledge of customs brokerage process and system essential

Good knowledge of customs legislation, especially with regards to classification, valuation and origin

Understanding of ocean, transcon and air documentation process

Knowledge of air, road and ocean transport

Good knowledge of incoterms



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