Customer Relationship Manager

4 months ago


Kempton Park, South Africa TFN Group Full time

**Position: Account Manager**

We are seeking a presentable individual who aligns with our business culture and can serve as a positive spokesperson to our customers. As a TFN Account Manager, your primary goal will be to visit customers and establish lasting business relationships, thereby maximising development, retention, and satisfaction.

**Key Responsibilities**:
**Develop and Nurture Relationships**:

- Cultivate strong, collaborative partnerships with key customers to ensure alignment with TruckFuelNet's strategic objectives.
- Regularly engage with customers to understand their needs, challenges, and potential areas for improvement.

**Customer Portfolio Management**:

- Manage a portfolio of customer relationships, ensuring optimal performance and adherence to contractual agreements.
- Evaluate and mitigate risks associated with customer relationships, maintaining a proactive approach to problem-solving.

**Performance Optimisation**:

- Collaborate with internal stakeholders to establish and monitor key performance indicators (KPIs) for customer relationships.
- Implement strategies to optimize customer performance, ensuring continuous improvement and value creation.

**Issue Resolution**:

- Act as a point of contact for issue resolution, collaborating with customers and internal teams to address any challenges promptly.

**Requirements**:

- Fluent in Afrikaans and English
- At least 3 years of working experience
- Computer proficiency
- Valid driver’s license and own transport

**Preferred Qualifications**:

- Experience in client retention, account management, or the transportation and logistics industry is advantageous but not required.
- Strong negotiation and communication skills.
- Analytical mindset with the ability to interpret data and draw actionable insights.
- Familiarity with account management

**Job Type**: Permanent

Pay: R20 000,00 - R35 000,00 per month

**Language**:

- Afrikaans (required)

**Location**:

- Kempton Park, Gauteng (preferred)

Willingness to travel:

- 25% (required)

Application Deadline: 2024/08/31
Expected Start Date: 2024/10/01



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