Country Product Technical Specialist

1 week ago

Sandton, South Africa BD Full time

**Job Description Summary**:
**Be part of something bigger**

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

The Country Product Technical Specialist (CPTS) BD Biosciences will support our vision to become the partner of choice for customer focused solutions by leading the technical support of a given selection of instruments in their country, representing the service needs & requirements to wider stakeholders in the organization & offering ongoing support to field associates in the area of expertise.

**Other Key Responsibilities:

- **
- Manages territory of instruments performing repair, maintenance, installation & upgrades
- Supports development of service capabilities of local teams on given instruments
- Exemplifies service excellence, industry leadership and levering service innovation to unleash customer and business success
- Support the launch and adoption of new technologies and portfolio innovations for given instruments
- Serves as a role model and mentor by demonstrating BD values
- Effectively collaborates with local and European marketing, Sales, Customer Service, Quality and European Life Sciences partners to support new product launch, pre sales and post sales service of assigned instruments
- Lead technical escalations relating to the field of expertise, working with FSE & Service Manager to design appropriate actions & communicate appropriately with all stakeholders.
- Represent your country on European & Global technical forums within the field of expertise, sharing information with local colleagues to impact locally capabilities

**About You**
- Bachelor’s university degree is preferred electrical, mechanical, or biomedical
- 5 -10 years work experience working on flowcytometry/Haematology / within the medical devices industry.
- Proficient in Microsoft Office advance level
- Strong problem-solving skills
- Ability to work in a matrix organization
- Proficient in English (reading, writing, verbal) - Ability to communicate effectively, considering the comprehension levels of parties to whom the communication is addressed.
- Ability and willingness to undertake regular travel within South Africa and outside South Africa when necessary.
- Demonstrates ability to effectively lead initiatives, support others in everyday performance by coaching and training, offering ongoing support and acting as a role model.
- Being accountable & responsible as being a member of a wider BD team, providing solutions and introducing corrective actions when needed.
- Ability to be flexible and agile in keeping up with customer needs; is on the cutting edge of defining their next level of expectations and working to exceed them.
- Going above and beyond to meet customer needs, always maintaining can-do attitude, proactively responding to customer feedback, and offering solutions, demanding excellence in all service provision.
- Proactively builds knowledge and skills of self and others, to increase value/contribution to the company and to ensure personal and professional growth.
- Results driven and committed towards goals.. Consistently strives to achieve challenging goals and objectives whether individually or through others.
- Ability to identify and initiate working relationships and to develop and maintain them in team environment and in relationships with various collaborators. Work effectively with others, be an active contributor and support other team members.

**Why join us?**

A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

**Primary Work Location**: ZAF Sandton

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