IT Manager

5 months ago

Durban, South Africa Sirrah Rec Full time

Our client is actively seeking an experienced IT Manager to join their dynamic team. In this role, you will play a pivotal role in directing, planning, coordinating, and overseeing the implementation of technology solutions aligned with business objectives and operational requirements. If you are a strategic thinker with exceptional leadership skills and a passion for driving innovation, we want to hear from you

**Responsibilities**:

- Lead and manage cross-functional teams responsible for the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems.
- Collaborate closely with stakeholders across departments to identify, recommend, develop, implement, and support cost-effective technology solutions that address the organization's needs.
- Contribute to the formulation and implementation of IT policies, procedures, and best practices to align with the overall IT strategy and objectives set by the Chief Information Officer.
- Drive operational and strategic IT planning initiatives, including project planning, resource allocation, and fostering innovation within the team.
- Oversee the provision of end-user services, including help desk and technical support services, to ensure prompt and effective resolution of issues.
- Develop business cases and conduct cost/benefit analyses for IT spending and initiatives to support informed decision-making.
- Practice effective asset management for IT hardware, software, and equipment to ensure optimal utilization and accountability.
- Identify and evaluate the need for system upgrades, configurations, or new solutions, and collaborate with senior management to determine the best course of action.
- Select and integrate software solutions in a scalable manner to meet evolving business requirements and enhance operational efficiency.
- Ensure the procurement of efficient and cost-effective technological equipment and software, while prioritizing the safety and security of IT systems.
- Collaborate with stakeholders to design and implement solutions that optimize business processes and align with strategic objectives.
- Provide expert advice and guidance to clients and stakeholders on IT-related matters, fostering strong relationships and trust.
- Build and maintain positive relationships with clients, internal teams, and external stakeholders, ensuring alignment with organizational goals and objectives.
- Assist in negotiating and managing service level agreements to ensure quality service delivery and customer satisfaction.
- Champion a positive work culture that promotes collaboration, innovation, and continuous learning within the team.
- Lead by example and demonstrate exemplary leadership behavior, commitment, and dedication to organizational values.
- Cultivate a culture of learning and growth, facilitating knowledge sharing and skill development among team members.
- Effectively manage team performance, providing regular feedback, coaching, and support to achieve business objectives.
- Encourage a culture of innovation, agility, and collaboration to drive continuous improvement and adaptation to change.
- Develop and manage budgets to optimize resource allocation and minimize expenditure while supporting strategic objectives.
- Oversee financial management processes, including authorization of expenditures and adherence to financial regulations.
- Address high-risk financial issues and contribute to the development of policies and practices to mitigate risks and ensure compliance.
- Drive medium-term improvement initiatives to enhance service quality and drive pricing strategies for services and products.
- Implement risk management, governance, and compliance frameworks to identify and manage risks effectively.
- Investigate and report on instances of non-compliance with organizational policies and practices.

**Key Skills**:

- Proven decision-making abilities with a strong sense of responsibility.
- Inspires and empowers individuals, fostering motivation and encouragement.
- Highly organized with excellent task management and prioritization skills.
- Creative thinker with a knack for generating innovative solutions.
- Engaging communicator with strong networking and interpersonal skills.
- Effective leader with the ability to coordinate and direct teams.
- Strategic thinker with a focus on continuous improvement and insights-driven decision-making.
- Takes initiative and drives action to achieve desired outcomes.
- Adaptable and resilient in navigating change and uncertainty.
- Analytical thinker with a talent for processing and interpreting information.
- Committed to ongoing learning and professional development.
- Maintains composure under pressure and effectively manages stress.
- Collaborative team player who values diversity and inclusion.

**Qualifications**:

- Bachelor's degree in Computer Science, IT, Systems Administration, or a related field.
- 5-7 years of progressive experience in IT, with a minimum of 2-3 years in

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