ServiceNow Architect

2 days ago

Durban, KwaZulu-Natal, South Africa IT Ridge Technologies Full time
Job Title: ServiceNow Architect - Design and Development Lead

We are seeking a highly experienced Senior ServiceNow Architect to lead our design and development efforts on the ServiceNow platform.

About Us

IT Ridge Technologies is a leading provider of IT services, committed to delivering innovative solutions that meet our clients' evolving needs. Our team is dedicated to excellence, and we strive to foster a collaborative environment that encourages growth and success.Compensation Package

The successful candidate can expect a competitive salary in the range of $120,000 - $180,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Job DescriptionKey Responsibilities:
  • Design and develop solutions and architectures on ServiceNow using industry best practices.
  • Gather requirements, estimate efforts, and interact with clients to understand their needs.
  • Lead ITSM, CSM, and LSD implementation projects, ensuring successful integrations.
  • Work on proposals and provide in-depth expertise on ITSM and CMDB modules, including Incident Management (IM), Problem Management (PM), Change Management (CM), Knowledge Management (KM), Release Management (RM), and Service Catalog.
  • Develop on ServiceNow, including Client Scripts, Server Scripts, Notifications, Inbound/Outbound email integrations, Workflow, and Flow Designer.
  • Evaluate new features within ServiceNow and recommend enhancements.
  • Integrate ServiceNow with other systems using API integrations.
  • Manage ServiceNow upgrades and work with Next Experience, Employee Centre, and Workspaces.
  • Utilize Integration HUB orchestrations for seamless system integrations.
  • Communicate effectively with both technical and non-technical audiences, providing clear written and oral communication.
  • Lead and collaborate with team members, facilitating negotiation and collaboration with internal stakeholders.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Over 10 years of experience in ServiceNow architecture and development.
  • Extensive experience with ITSM, LSD, CSM, CMDB, and HRSD.
  • Proven track record of handling implementation projects and integrations.
  • Proficiency in ServiceNow Development (Client Script, Server Script, Notifications, Email Integrations, Workflow, Flow Designer).
  • Strong understanding of Agile methodologies and project management.
  • Excellent communication and interpersonal skills.
What We Offer

At IT Ridge Technologies, we believe in investing in our employees' growth and well-being. We offer a dynamic work environment, opportunities for professional development, and a comprehensive benefits package. If you are passionate about ServiceNow and want to be part of a talented team, please submit your application.

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