ServiceNow Architect

Job Summary: We are seeking a highly experienced Senior ServiceNow Architect to lead our team in designing and developing solutions and architectures on the ServiceNow platform. The ideal candidate will have in-depth knowledge and hands-on experience with IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management (CSM), Configuration Management Database (CMDB), and Human Resource Service Delivery (HRSD).

Key Responsibilities:

• Design and develop solutions and architectures on ServiceNow using industry best practices.
• Gather requirements, estimate efforts, and interact with clients to understand their needs.
• Lead ITSM, CSM, and LSD implementation projects, ensuring successful integrations.
• Work on proposals and provide in-depth expertise on ITSM and CMDB modules, including Incident Management (IM), Problem Management (PM), Change Management (CM), Knowledge Management (KM), Release Management (RM), and Service Catalog.
• Develop on ServiceNow, including Client Scripts, Server Scripts, Notifications, Inbound/Outbound email integrations, Workflow, and Flow Designer.
• Evaluate new features within ServiceNow and recommend enhancements.
• Integrate ServiceNow with other systems using API integrations.
• Manage ServiceNow upgrades and work with Next Experience, Employee Centre, and Workspaces.
• Utilize Integration HUB orchestrations for seamless system integrations.
• Communicate effectively with both technical and non-technical audiences, providing clear written and oral communication.
• Lead and collaborate with team members, facilitating negotiation and collaboration with internal stakeholders.
• Prepare High-Level Design (HLD) and Low-Level Design (LLD) documents.
• Create comprehensive technical documentation.
• Apply Agile methodologies to project management and development processes.
• Troubleshoot and resolve complex technical issues, demonstrating strong analytical skills.
• Work independently and as part of a team, fostering a collaborative environment.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Over 10 years of experience in ServiceNow architecture and development.
• Extensive experience with ITSM, LSD, CSM, CMDB, and HRSD.
• Proven track record of handling implementation projects and integrations.
• Proficiency in ServiceNow Development (Client Script, Server Script, Notifications, Email Integrations, Workflow, Flow Designer).
• Strong understanding of Agile methodologies and project management.
• Excellent communication and interpersonal skills.
• Ability to prepare HLD and LLD documents and create technical documentation.
• Strong troubleshooting and analytical skills.
• Self-starter with the ability to work with limited supervision and lead a team effectively.

Preferred Qualifications:

• Experience with IT Asset Management (ITAM), Governance, Risk, and Compliance (GRC), and additional CSM and LSD modules.
• ServiceNow certifications in relevant modules.