Deli/tasting Room Manager

2 weeks ago


Stellenbosch, South Africa IntelliStaff Full time

**Area/Location: Stellenbosch**

**Job Description Summary**:
The Deli/Tasting Room Manager is responsible for leading the team on both daily operational functions while also focusing on the financial and promotional targets set for the Tasting Room. S/he will guide the team to uphold consistent excellence in guest service, while driving for results and achieving maximum performance across all areas of the Tasting Room.

**REPORTING STRUCTURE**:
The Tasting Room Manager reports directly to the Food & Beverage Manager with collaborative supervision from the Sales Director.

**Essential Duties and Responsibilities**:
**General**:

- Establishing close and effective working relations with guests including tour operators
- Maintain and improve the high quality of service to ensure guests receive 5-star experiences
- Assuming responsibility for the Tasting Rooms overall operations and their efficiency
- Responsible for meeting Tasting Room sales goals set by the Food & Beverage manager & Sales Director.
- Develop innovative ideas to ensure continuation of Tasting Room growth
- Process all daily sales including daily commissions and shipping orders
- Handle routine purchasing transactions, including operating cash registers and accounting for daily sales. Ensure that cash accounting is correct and complete at the end of the business day.
- Responsible for scheduling (in the Tasting Room and on Dine-plan) and managing all wine tasting and private bookings for the Tasting Room
- Responsible for staff schedule and training for wine events and functions
- Responsible for the organisation and execution of wine events and special promotions as requested
- Handle all guest experience issues in a courteous and respectful manner
- To learn and uphold the principles and goals of the Establishment
- Maintain winery image to reinforce the high standards of the brand
- Ability to work most weekends and some holidays
- Perform other related duties as required and assigned by the Food & Beverage manager & Sales Director

**Tasting Room Appearance**:

- Responsible for aesthetics of the merchandise displays and pricing
- Managing the overall appearance of the Tasting Room (including the bathrooms) and reporting all structural, electrical, technological or similar problems immediately.

**Tasting Room Staff**:

- Recruit and train high quality Wine Advisors for the Tasting Room
- Responsible for supervising, scheduling and evaluating staff

**Tasting Room Inventory & Stock**:

- Managing monthly inventory and control stock movement
- Ensure that the stock levels of retail merchandise are always sufficient to provide for the demand
- Ensure that the stock levels of all Tasting Room consumable supplies are sufficient to guarantee high quality service (including pricelists, glassware, wine carry bags, tasting stock, bathroom consumables, etc.)

Should the above listed duties and responsibilities not be adhered to by the appointed Deli/Tasting Room Manager, the Direct Wine Marketer and General Wine Manager reserves the right to take disciplinary action.



  • Stellenbosch, South Africa Pro Tem Full time

    **VACANCY: Deli/Tasting Room Manager** **JOB DESCRIPTION SUMMARY**: The Tasting Room and Deli Manager is responsible for leading the team on both daily operational functions while also focusing on the financial and promotional targets set for the company's Deli/Tasting Room. S/he will guide the team to uphold consistent excellence in guest service, while...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    The Tasting Room and Deli Manager is responsible for leading the team on both daily operational functions while also focusing on the financial and promotional targets set for the Lanzerac Deli/Tasting Room. S/he will guide the team to uphold consistent excellence in guest service, while driving for results and achieving maximum performance across all areas...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Oversee the day-to-day operations of the tasting room which includes tastings, visitor relations, and staff performance. - Train and supervise tasting room employees. - Create and execute engaging, educational, and memorable positive experiences for guests. The Tasting Room and Deli Manager is responsible for leading the team on both daily operational...

  • Tasting Room

    4 weeks ago


    Stellenbosch, South Africa Helderberg Personnel Full time

    tasting room manager **JOB DESCRIPTION SUMMARY**: The Tasting Room / Deli Manager is responsible for leading the team on both daily operational functions while also focusing on the financial and promotional targets set for the company's Tasting Room. S/he will guide the team to uphold consistent excellence in guest service, while driving for results and...

  • Tasting Room Manager

    4 weeks ago


    Stellenbosch, South Africa Solved. Full time

    Area: stellenbosch - Term: permanent - Experience: 3 years + - Salary: neg - Closing Date: neg - Starting Date: neg - Reference Code: slvd-23-17 our client is looking to recruit an individual to join their skilled tasting room team. the goal of the appointment is to lead the team & the tasting experience to new heights. you will have experience in the...

  • Tasting Room Manager

    4 weeks ago


    Stellenbosch, South Africa Summerhill Wines Full time

    Position: Wine Tasting Room Manager Location: Stellenbosch, Western Cape, South Africa Job Summary: We are seeking an exceptional and passionate Wine Tasting Room Manager to oversee the operations of our prestigious winery in Stellenbosch. In this role, you will play a pivotal role in creating a delightful and enchanting experience for our esteemed guests....

  • Tasting Room Manager

    4 weeks ago


    Stellenbosch, South Africa M3 Human Capital Management Full time

    De Grendel Wine Estate, situated in Panorama and facing the beautiful Table Mountain, has a position available for a Tasting Room Manager with extensive wine knowledge and excellent leadership skills to join their team. This exciting position is suited to an energetic individual with a passion for wine and providing exceptional customer service, paired with...


  • Stellenbosch, South Africa Solved. Full time

    Area: stellenbosch - Term: permanenet - Experience: 2+ years relevant experience - Salary: neg - Closing Date: neg - Starting Date: neg - Reference Code: slvd-24-17 responsibilities: - welcome and greet guests in a friendly and professional manner. - provide exception customer service, answering questions, and addressing customer concerns. - conduct...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    To present a professional and authentic wine tasting for guests. To sell the brand's wines and products and to present the brand in the best possible way, consistent with their values. - Supervise and ensure a professional, efficient, and courteous guest experience. Ensure all walk-ins are embraced by yours and teams friendly and warm greeting and made to...


  • Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: NB 7384 **Consultant**: Nine Broodryk **Descriptions**: Permanent position available immediately Looking for a young, enthusiastic chef with fresh ideas Responsible for running a Restaurant / deli /wedding and functions food Menu planning, stock control and costings **Qualifications**: Cooking skills must be excellent especially...


  • Stellenbosch, South Africa Exceed Hr Full time

    **Reference: NB 7384** **Consultant: Nine Broodryk** **Descriptions**: - Permanent position available immediately - Looking for a young, enthusiastic chef with fresh ideas - Responsible for running a Restaurant / deli /wedding and functions food - Menu planning, stock control and costings **Qualifications**: - Cooking skills must be excellent especially...


  • Stellenbosch, South Africa M3 Human Capital Management Full time

    Stellenbosch Hills, a well-established wine estate based in Stellenbosch, has the above position available for a friendly, well organised and self-motivated individual, who is able to multitask and take initiative. Excellent communication skills in Afrikaans and English are further prerequisites for the role. **Essential qualifications, skills and...

  • Control Room Operator

    4 weeks ago


    Stellenbosch, South Africa Stellenbosch University Full time

    Duties/Pligte - Receiving walk-in clients and handling telephonic reports and enquiries; - Receiving all reports and recording these onto the electronic database; - Coordinating the book for checking in and out, receiving equipment and handling enquiries by contract security personnel; - Receiving deliveries as well as lost and found items, and tracking down...


  • Stellenbosch, South Africa Stellenbosch University Full time

    Duties/Pligte - Designing, setting up, executing and administrating sensory aspects of research and industry-related projects, including support with the ethical clearance process; - Providing support during undergraduate practicals and wine tastings; - Maintaining undergraduate practical laboratory equipment and stocks; - Maintaining the sensory laboratory...

  • Cellar Door Manager

    1 month ago


    Stellenbosch, South Africa Jordan Winery Full time

    **Day to day duties will include but not be limited to**: - Manage and take responsibility for the full daily function of The Cellar Door to offer all visitors a memorable and enjoyable experience. - Stock and Admin Management: Balancing the till at the end of each day, daily cash up, stock take (ordering wine, merchandise, beverages, serviceware and...

  • Control Room Operator

    2 weeks ago


    Stellenbosch, South Africa Stellenbosch University Full time

    Duties/Pligte - Receiving walk-in clients and handling telephonic reports and enquiries; - Receiving all reports and recording these onto an electronic database; - Coordinating the book for checking in and out, receipt of equipment and enquiries by contract security personnel; - Receiving deliveries as well as lost and found items, and tracking down the...

  • Hospitality Assistant

    1 month ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Kendrick Recruitment are currently seeking a Hospitality Assistant for a stunning property on a WIne Estate!** We are seeking a proactive and experienced Hospitality Assistant to support the team on a Wine Estate. As the Hospitality Assistant, you will work closely with the Hospitality Manager to ensure seamless hospitality...


  • Stellenbosch, South Africa The Joblink Full time

    Contact person for this position: Cathrine Hendricks **Responsibilities**: - Day to day management, running, planning and organising of the guesthouse, conference facility, wine tasting and functions, including liaison with booking platforms. - Promoting and marketing the business and the wine of the estate. - Ordering, purchasing, and controlling of...

  • Facilities Manager

    1 week ago


    Stellenbosch, South Africa Headhunters Full time

    Requirements: 3 plus years' experience in overseeing the maintenance function. Experience managing a team of greater than 5 employees . 2-year technical degree or 4-year college degree preferred. Self-starterable to identify work that needs to be done and does it without required instruction. Must be able to work independently and in a team. Ability to...

  • Facilities Manager

    2 weeks ago


    Stellenbosch, South Africa Headhunters Full time

    Requirements:3 plus years' experience in overseeing the maintenance function.Experience managing a team of greater than 5 employees.2-year technical degree or 4-year college degree preferred.Self-starterable to identify work that needs to be done and does it without required instruction.Must be able to work independently and in a team.Ability to solve...