Lodge Anchor

2 months ago


Kruger National Park, South Africa HotelJobs.co.za Full time

An ultra fine dining 5* luxury Game Lodge in Kruger - maximum 24 guests

**ProStaffSelect** is in search of a LODGE ANCHOR / DUTY MANAGER who is skilled and experienced in both Food & Beverage and Reception / Concierge / Front Office operations.

A key function of this exciting position is to welcome and host international guests at this extraordinary award-winning game lodge and spa. Guest Relations are critical to the overall success of the guests experience and the LODGE ANCHOR is responsible for ensuring that every aspect of a guests stay is a memorable one.

**REQUIREMENTS**
- Min 3-4 years’ work experience & management within world-leading 5* hotels / world class lodges
- Exceptional Food & Fine Dining Culinary experience as well as Signature Wine & Beverage experience
- Five-star hotel standards of service are essential with a true passion for service and the hospitality industry
- Awareness and knowledge of special dietary needs and allergies
- Excellent English communication skills both verbal & written with a foreign language an advantage
- Highly proficient in a range of Computer Skills including Point-of-Sale and Back of House Systems
- Thorough understanding of Housekeeping and Maintenance Procedures
- Effective daily administration of the concierge and reception duties
- Thorough maintenance of the guest database to achieve service excellence
- Strong admin and computer proficiency with strengths in Financial Management and Controls
- Good understanding and experience in HR practices including basic labour law & disciplinary procedures
- Collaborative and Team Focused individual with an outgoing and engaging personality
- Young, enthusiastic and highly motivated individual
- Attention to detail and understands personalized service

**KEY RESPONSIBILITIES**
- Establish and uphold highest levels of housekeeping, gardening & maintenance
- Ensure effective financial management of ordering & procurement through excellent administration, organizing and planning
- Promote service excellence and ultimate guest satisfaction through thorough communication, motivation and cooperation between all departments
- Encourage and monitor effective daily administration of reception and concierge
- Motivate & ensure quality & care of all equipment and products
- Drive the goals of the company and contribute toward a sense of pride & loyalty among staff
- Participate in internal and local community sustainability projects and initiatives
- Be active in supporting the lodges culture of conservation


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