Camp Manager and Guide with Experience

2 months ago

Kruger National Park, South Africa HotelJobs.co.za Full time

**Camp Manager**

The **Camp Manager** is responsible for overseeing the day-to-day operations of the safari lodge, ensuring that everything runs smoothly from guest services to logistics, maintenance, and financial operations. They ensure the quality of the guest experience and manage the operational, staff, and guest-related functions of the lodge.

**Key Duties of a Camp Manager**:

- ** Overall Operations Management**:

- Oversee the day-to-day operations of the safari lodge, ensuring all services and amenities are running smoothly.
- Manage the reception, housekeeping, maintenance, and dining operations to ensure a seamless guest experience.
- Monitor and manage the lodge's resources (e.g., staff, supplies, equipment) and ensure their optimal use.
- ** Staff Management and Leadership**:

- Hire, train, and supervise lodge staff, including front-of-house staff, housekeepers, chefs, and support personnel.
- Create and manage work schedules for lodge staff to ensure adequate coverage during peak periods.
- Conduct performance reviews and provide ongoing training to ensure high standards of service and guest care.
- ** Guest Services and Satisfaction**:

- Ensure a high level of customer satisfaction by addressing guest concerns, resolving complaints, and responding to special requests.
- Ensure that all guest services, including meals, accommodation, and safari activities, are organized and delivered to the highest standards.
- Act as the point of contact for guest inquiries before and during their stay, providing a personalized experience.
- ** Budget and Financial Management**:

- Oversee the lodge's budget, tracking revenue and costs related to operations, staffing, and maintenance.
- Ensure efficient use of resources to maintain profitability without compromising quality.
- Handle financial transactions related to guest bookings, payments, and expenses.
- ** Logistics and Supply Chain Management**:

- Ensure the smooth running of supply chains, from food and beverage supplies to essential maintenance materials and safari gear.
- Order and maintain inventory of essential goods, and ensure timely deliveries of supplies to the lodge.
- Manage the logistics for activities such as safaris, nature walks, and transfers to and from the lodge.
- ** Health, Safety, and Environmental Compliance**:

- Ensure the lodge complies with all health, safety, and environmental regulations, including sanitation standards and wildlife conservation practices.
- Ensure that emergency protocols are in place for medical or safety emergencies (e.g., medical evacuations, fires, or wildlife encounters).
- Implement sustainability practices within the lodge, such as waste reduction, water conservation, and community engagement.
- ** Guest Experience Enhancement**:

- Coordinate guest activities, including game drives, nature walks, bush dinners, and cultural experiences.
- Ensure that guest itineraries are followed, and that all activities are well organized and timed.
- Collect guest feedback and work on areas of improvement to enhance the overall guest experience.
- ** Maintenance and Infrastructure Management**:

- Oversee the general maintenance of lodge facilities, ensuring that the property is always in excellent condition.
- Coordinate with maintenance staff to carry out repairs, upgrades, and preventive maintenance tasks on buildings, vehicles, and equipment.
- Monitor and maintain the lodge's infrastructure, ensuring that power, water, and other essential systems are functioning smoothly.
- ** Marketing and Communication**:

- Work with the sales and marketing team to help promote the lodge and increase bookings.
- Maintain relationships with travel agents, tour operators, and returning guests to generate repeat business.
- Manage communication between the lodge and external stakeholders, such as suppliers and local authorities.

**Head Guide**

The **Head Guide** at a safari lodge leads and supervises the safari guide team, ensuring that guests have a safe, informative, and enjoyable safari experience. They also play a leadership role in developing guiding standards, ensuring safety protocols, and managing the overall safari-related operations.

**Key Duties of a Head Guide**:

- ** Leading Safari Tours and Activities**:

- Lead guests on game drives, bush walks, and other safari activities, providing an educational and exciting experience.
- Share in-depth knowledge of the local wildlife, ecology, and conservation efforts.
- Ensure that guests are aware of safety protocols during activities, including guidelines for wildlife viewing, behavior around animals, and environmental responsibility.
- ** Supervising and Mentoring Safari Guides**:

- Oversee the performance of all safari guides, ensuring that they maintain high standards of knowledge, safety, and customer service.
- Provide ongoing training to guides on topics such as wildlife behavior, guest interaction, and safety procedures.
- Conduct regular performance eval

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