Administration Assistant

3 weeks ago

Durban, South Africa Health Solutions Full time

**Introduction**

MMI Health, an entity of MMI Holdings Limited (MMI), delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

**Role Purpose**

To provide an effective and efficient administrative and operational assistant function to support the division and manager.

**Requirements**:

- Matric is essential (With Biology is preferred).
- 1 -2 years Call Centre experience is essential.
- Medical Claims Assessing Course Certification is an added advantage.
- Experience in Chronic Disease Management and Oncology queries would be an advantage.
- Relevant Managed Healthcare experience is essential.
- Experience in Word, Excel, PowerPoint and Outlook.

**Duties & Responsibilities**
- Pro-actively screen incoming calls, correspondence and respond independently where possible.
- Collaborate in supporting two-way communication between various internal and external stakeholders.
- Loading of disease management authorizations.
- Loading of medication onto the Chroniline system.
- Perform an efficient and accurate administrative function.
- Deliver and/ or collect documentation or persons, according to instructions.
- Set-up and provide refreshments for meetings and/or presentations.
- Provide an efficient and accurate message taking function.
- Identify and escalate priority issues.
- Support with the managing of calendars and effectively schedule appointments.
- Deal promptly with client requests in a competent, efficient and professional manner.
- Drive and support effective teamwork within the department.
- Engage in appropriate training interventions to promote own professional development.
- Ensure to demonstrate the company's values on a daily basis.
- Participation in the planning and logistics of events / project relating to the department.
- Assist with general administration functions relation to the broader Operations department.

**Competencies**
- Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
- Anticipates, meets and exceeds client's needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.
- Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
- Actively leads change, does what is right for the business and drives continuous improvement through innovation.
- Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability.
- Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.
- Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.
- Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.
- Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
- Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership bench strength for MMI by providing opportunities and experiences to develop skills, competencies and business knowledge.

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