Sales Relationship Manager

4 weeks ago

Johannesburg South, South Africa Tych Business Solutions Full time

**Job ID**: 76292**Date Posted**: Posted 5 hours ago**Expiration date**: November 29, 2023**Location**: Johannesburg South**Job Title**: SALES RELATIONSHIP MANAGER - JOHANNESBURG SOUTH - GAUTENG

Job Summary:
The Relationship Manager plays a pivotal role in driving revenue growth by effectively engaging with customers, nurturing leads, assessing prospects, and overseeing the sales of products and services to meet sales targets and objectives.

This role is focused on identifying and capitalizing on sales opportunities within the B2B customer segments. Your sugaps and this role will entail utilising research methodologies to conduct comprehensive market analysis, identify market gaps, and leveraging your sales expertise to strategically position our offerings against competitors.

Through a customer-centric approach, adept sales techniques, and a deep understanding of our business landscape, you will play a vital role in identifying, capitalizing on upsell opportunities, and retaining revenue for the organisation.

What you Need to Succeed

Qualifications and Experience
- Minimum of 5 years working in an external Sales role
- Demonstrated ability to work with data and reporting methods and systems
- Experience working remotely
- Proven Sales track record
- A relevant Tertiary qualification would be an added advantage
- Valid driver’s license, own reliable vehicle and flexibility to travel nationally
- Excellent interpersonal, communication, marketing and negotiations skills
- Self-motivator
- Self discipline
- A customer-oriented attitude
- Good working knowledge of MS Office

Key Areas of Responsibility

Sales Management
- Identifying and cultivating potential customers for the business’s products or services.
- Contacting existing and potential customers to present our product and service offering.
- Ensuring product knowledge to enable sales with existing and potential customers.
- Communicating with potential customers to understand their requirements and needs.
- Travelling within designated region to meet potential business partners and customers.
- Conducting calls and face-to-face meetings with customers daily.
- Through training, educating customers on how products or services can benefit them financially and professionally.
- Monitoring the company’s industry competitors, new products, and market conditions to understand a customer’s specific needs.
- Attending meetings, sales events and training seminars and conferences to keep abreast of the latest developments.

Sales Administration
- Maintaining an updated customer database.
- Responsible for the recovery of bad debt from existing customers.
- Addressing all business-related matters for customers.
- Providing technical support and assistance to clients both personal and via designated business support channels.
- Placing recorded orders in a timeous and efficient manner.
- Processing cancellations in a timeous and efficient manner.
- Keeping an updated record of communications and actions with all customers.
- Responding to and providing feedback to customers and colleagues in a timeous and efficient manner.

Customer Relationship Management
- Maintaining effective relationships with customers by active listening followed by creative problem solving, presenting efficiency throughout the sales experience, and implementing a solution driven and creative problem-solving approach.
- Attending client and business events as required, fulfilling the required duties of each event i.e., networking and interaction engagement ratings.
- Marketing clients’ events, workshops, engagements as per the guidelines specific to each event.
- Participating in social media campaigns to promote business events, updates, and ventures.

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