Technical Operations Administrator

2 weeks ago


Sandton, South Africa J Smith Collier & Associates Full time

A leader in cash management processes is looking for a technical Operations Administrator in there call centre. Management of escalated technical calls: monitor through out the day the calls on their in house system and communications and ad hoc calls will also be received that require urgent attention. Prioritize all escalated calls and take necessary actions with the responsible service providers to achieve a timely and satisfactory response to problems. When necessary escalate calls to the Technical support Manager or the National Ops Manager for assistance in resolving problems and ensure corrective actions in response to any unacceptable level of individual or team performance that is identified. Operating manual
- technical and merchants and provide input to operating manuals and communications and support procedures.Monitor usage and deliveries used of bags used in the system locally and nationally and keep stocks full at all times. Be fully responsible for monitoring all field communications, spares and consumables, and monitor and compile technical history reports, draw up monthly billing requisitions and provide general reports to operations field services management.Proofing of site inspections and vetting of call closures where necessary.

The salary is market related and we need matric,logistics/supply chain and technical Diploma/Degree preferred.Strong Ms Office good analytical and problem solving skills, excellent report writing and record keeping skills, time management and understanding of SLA's, self motivated and high attention to detail

**Job Types**: Full-time, Permanent



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