Customer Success Manager
5 months ago
**What are we?**
PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States.
We are a market leader in the real estate payment sector and come to work to create and build on a superior product and service for our customers.
Our team leaders are relaxed, secure, fair, friendly, participative, innovative, trustworthy and highly competent.
We prefer to make decision quickly and openly. We like complex challenges. We like to do new things and we like our people to feel that they belong. We want our people to do what they are excited about and to take responsibility in producing great work furthering the company’s goals.
**What are we looking for?**
- A Customer Success Manager in the Cape Town and surrounding areas who will be responsible for engaging with clients by building and preserving trusting relationships.
- PayProp is focused on delivering a world class end-to-end customer experience. The Customer Success Managers function falls within a framework of standards which are consistent, professional and support the delivery of customer excellence, to help achieve lasting sustainability and impact on the ZA business growth.
- Truth and Care are the core of all communications and interactions with clients and colleagues
**Function**:
- Builds and maintains relationships with all allocated clients;
- with a strong focus on a) encouraging (selling) full system usage and b) client retention;
- measures 'temperature' of clients in all interactions;
- provides feedback on all of the above via reports and Hubspot;
- conducts oneself in a professional, business-like manner and any actions that result from a call/meeting must be followed up and executed within the agreed time scales.
**Skills**:
- Excellent interpersonal, presentation and communication
- Maintain passion and enthusiasm for a customer-centric approach
- Superior product knowledge
**Knowledge**:
- To become Industry experts for Client Money establishing our value to the ZA rental industry
**Requirements**:
- Own transport is essential and a non-negotiable.
- Must reside in Cape Town or the surrounding areas as you will be required to travel to clients
- Matric/Grade 12 equivalent
- 2-3 years relevant experience
-
Software Product Manager
2 days ago
Stellenbosch, Western Cape, South Africa Farm Manager SA Full timeWe are seeking a skilled Software Product Manager to join our team at Farm Manager SA in the Stellenbosch Area, Western Cape. The successful candidate will be responsible for managing software development projects from inception to delivery.Job Description:This is a unique opportunity to work with a dynamic company that is looking for someone who can drive...
-
Marketing Brand Manager
1 month ago
Stellenbosch, Western Cape, South Africa Farm Manager SA Full timeJob DescriptionWe are seeking a highly skilled Marketing Brand Manager to join our team at Farm Manager SA. The successful candidate will be responsible for coordinating and implementing brand strategies aligned with the company's overall goals.Key ResponsibilitiesDevelop and execute marketing campaigns to grow brand awareness and loyaltyCoordinate the...
-
Key Accounts Specialist
5 days ago
Stellenbosch, Western Cape, South Africa Farm Manager SA Full timeWe are seeking a highly motivated and detail-oriented Key Accounts Specialist to join our team at Farm Manager SA. As a Key Accounts Specialist, you will be responsible for building strong relationships with our clients and providing exceptional customer service.Job OverviewThe successful candidate will have the opportunity to work in a fast-paced...
-
Sherpa Product Success Consultant
6 months ago
Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 9239 NB **Consultant**: Nine Broodryk Customer account management Communicating and engaging with customers as needed. Being an approachable and reliable point of contact and leading meetings with customers. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Building sustainable relationships and...
-
Sherpa Product
6 months ago
Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 9238 NB **Consultant**: Nine Broodryk The development of new sustainability content to accommodate customers that operate in different contexts (i.e. macadamia farming vs. trout farming). Desktop research and building understanding and knowledge in the context of different industries, commodities, and operating environments in the agriculture...
-
Customer Relationship Manager
5 months ago
Stellenbosch, South Africa PayProp Full time**What are we?** PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States. We are a market leader in the real estate payment sector and come to work to create...
-
Sales and Marketing Representative
4 weeks ago
Stellenbosch, Western Cape, South Africa Farm Manager SA Full timeJob Title: Sales and Marketing RepresentativeJob Summary: We are seeking a highly motivated and experienced sales and marketing representative to join our team at Farm Manager SA. The successful candidate will be responsible for assisting clients in selecting their perfect trees from our nursery, providing pricing and stock availability, and preparing...
-
Software Product Owner
1 month ago
Stellenbosch, Western Cape, South Africa Farm Manager SA Full timeJob Title: Software Product OwnerWe are seeking a highly skilled Software Product Owner to join our team at Farm Manager SA.About the RoleThe Software Product Owner will be responsible for defining and prioritizing product features, working closely with the development team to ensure timely delivery, and acting as the primary liaison between the product team...
-
Software Product Lead
2 weeks ago
Stellenbosch, Western Cape, South Africa Farm Manager SA Full timeSoftware Product Owner Job DescriptionWe are seeking an experienced Software Product Owner to join our team at Farm Manager SA. The ideal candidate will have a strong understanding of agile methodologies and product lifecycle management.Responsibilities:Evaluate and define product features at each development iteration, ensuring alignment with client needs...
-
Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full timeCapital H Staffing and Advisory Solutions is seeking a Client Support Consultant to join their team in Stellenbosch. The ideal candidate will have at least 2 years of experience in Customer Success Services and excellent communication skills.The successful candidate will be responsible for facilitating and managing the onboarding process of new clients,...
-
Sales and Business Development Professional
3 weeks ago
Stellenbosch, Western Cape, South Africa Farm Manager SA Full timeThe ideal candidate will possess a strong sales background, proficiency in English and Afrikaans, and a valid driver's license.We are seeking a motivated individual to assist clients in selecting the perfect trees from our nursery.Pricing, stock availability, and quotations will be handled with care and professionalism.The selected candidate will be a team...
-
Stellenbosch, Western Cape, South Africa Frank Consult Full timeAre you a results-driven professional passionate about logistics?Focused on delivering exceptional customer service and connecting businesses to the global marketplace, our client, a market leader in logistics solutions in Southern Africa, is seeking a talented Logistics Sales Expert.In this dynamic role, you will:Develop strong relationships with clients...
-
Customer Service Agent: Airport Shifts
6 days ago
Stellenbosch, Western Cape, South Africa Motus Corporation Full timeThe Motus Corporation, a leading car rental company with a strong presence in Stellenbosch, is seeking a highly skilled Customer Service Agent to join their team. This role involves providing exceptional customer service and support to clients during the pickup and return of rental vehicles.Suitable candidates will have prior experience in customer-facing...
-
Hotel Customer Service Representative
2 weeks ago
Stellenbosch, Western Cape, South Africa IntelliStaff Full timeKey Responsibilities:• Answer and direct all incoming calls efficiently and professionally, ensuring a positive experience for our guests.• Assist guests with queries, reservations, and requests over the phone, demonstrating exceptional communication skills.• Coordinate with various hotel departments to ensure guest requests are fulfilled in a timely...
-
Customer Service Representative
2 weeks ago
Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full timeJob Title: Customer Support AgentCompany: Capital H Staffing and Advisory SolutionsDescription:We are seeking a highly skilled and customer-oriented individual to join our team as a Customer Support Agent. The ideal candidate will possess excellent communication skills, a strong ability to problem-solve, and a passion for delivering exceptional customer...
-
Customer and Sales Support
7 months ago
Stellenbosch, South Africa Helderberg Personnel Full timeA well-established client specialising in products for the agricultural industry and located in Techno Park, Stellenbosch is seeking an enthusiastic individual to join their team in the role of Customer and Sales Support. customer and sales support|customer liasion|sales administrator - Responsibilities include:_ - Provide client support and internal sales...
-
Customer Service Host
2 days ago
Stellenbosch, Western Cape, South Africa IntelliStaff Full timeJob Title: Customer Service HostAbout the Role:IntelliStaff is seeking a skilled Customer Service Host to join our team. As a key member of our dining room staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless service operations.Key Responsibilities:• Greet guests warmly and ensure they are seated promptly in a...
-
Customer Service Liaison
3 weeks ago
Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full timeGuest Relations Officer Job Description at Genérico Recruitment Pty LtdKey Responsibilities:Provide exceptional customer service to hotel guests, ensuring a memorable and enjoyable experienceManage front desk operations, including check-ins, check-outs, and guest inquiriesCollaborate with hotel staff to resolve guest complaints and concernsMaintain accurate...
-
Sales and Customer Support Associate
2 weeks ago
Stellenbosch, Western Cape, South Africa Persona Staff Full timeJob Title: Sales Administrator Key Responsibilities:Handle all inbound sales queries and orders in a professional and timely manner.Assist customers face-to-face, over the phone, and via email to provide exceptional customer service.Verify orders, including customer details and payment information, to ensure accuracy and security.Capture data into our...
-
Customer Service Liaison
2 weeks ago
Stellenbosch, Western Cape, South Africa CapitalH Full timeWe are seeking a skilled Customer Service Liaison to join our team at CapitalH. This role involves working closely with clients to ensure a seamless onboarding process and providing exceptional support to facilitate their financial wellness journey.Key Responsibilities:Managing client relationships and resolving any issues that may arise.Collaborating with...