Sales and Customer Support Associate

2 weeks ago


Stellenbosch, Western Cape, South Africa Persona Staff Full time

Job Title: Sales Administrator

 

Key Responsibilities:

Handle all inbound sales queries and orders in a professional and timely manner.

Assist customers face-to-face, over the phone, and via email to provide exceptional customer service.

Verify orders, including customer details and payment information, to ensure accuracy and security.

Capture data into our internal computer system to maintain accurate sales records.

Provide quotes to existing and potential clients to facilitate sales growth.

Inform clients about stock availability, alternatives, and lead times to ensure smooth sales processes.

Accurately invoice clients to maintain a positive cash flow.

Expedite orders through internal coordination to meet customer deadlines.

Manage your time effectively to ensure timely responses to customer requests and queries.

Maintain and update sales and customer records to ensure data accuracy and integrity.

Support the sales department with additional administrative tasks as needed to ensure seamless operations.

Requirements:

  • 2 years of relevant experience in sales and customer support
  • Proficiency in MS Office to manage sales records and data
  • Strong work ethic and sense of responsibility to meet customer expectations
  • Ability to perform under pressure to meet sales targets and deadlines
  • A driver's license with reliable transport is advantageous for sales visits and meetings


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