Customer Experience Specialist
3 weeks ago
**Requirements**
- Fluent in Dutch or German
- Minimum of 2 years customer service experience.
- Proficiency in computer skills and internet navigation.
- Experience in a startup environment is a plus.
- Willing to work UK and US Hours.
**Responsibilities**
Manage a portfolio of existing clients and accounts.
- Always offer first-class customer service.
- Providing a variety of quotations to clients.
- Following up quotations each morning to ensure we have provided what was required and offer any further help
- When a quotation is cancelled try to find out if there is anything we could have done differently
- Working closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems
- Meet and exceed personal objectives in line with company KPIs and account SLAs
- Understand key products, services, and unique selling points
- Promote and support the values and promote the company culture.
- Attend and participate in team meetings
**Job Type**: Permanent
Pay: Up to R24 000,00 per month
**Education**:
- High School (matric) (required)
**Language**:
- Dutch or German (required)
Application Deadline: 2024/05/18
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