Associate Product Manager
6 days ago
**Main Purpose of the Job**
Mweb has a vacancy for an Associate Product Manager, who, reporting to the Product Manager will be responsible and accountable for the support of our products and services within the connectivity portfolio.
**Job Output**
- Assist the Product Manager in being an advocate for Mweb Connectivity products and services, which may be under development, in use or undergoing extension or redevelopment.
- Document product business rules.
- Collect product data, monitor user experiences, and interpret consumer feedback.
- Formulate and maintain escalation procedures with our suppliers/partners.
- Monitor and report on our escalations with our suppliers/partners.
- Assist with customer communications and effective feedback channels.
- Manage and resolve internal queries and issues related to the product portfolio.
- Manage hardware inventory levels, forecasts, supplier coordination.
- Manage the relationship with our logistics partner.
- Develop product collateral for our internal staff and our suppliers/partners. Work with marketing when necessary on customer journey and communication.
- Provide routine and ad-hoc reports.
- Coordinate with internal and external stakeholders to deliver on product solutions.
- Document existing, upcoming, and new products and services reference material.
- Competitor analysis.
- Rollout pricing changes to relevant parts of the business.
- Liaise with third parties to ensure that products and services are able to be fulfilled and supported efficiently.
**Skills and Competencies**
- Excellent communication and interpersonal skills.
- Must be able to work under pressure.
- Ability to manage multiple tasks concurrently. Time management skills essential
- Show an aptitude for problem analysis and resolution.
- Commercial and mathematical skills essential
- Show pro-active initiative and strategic thinking.
- Presentation skills.
- Confident and resilient.
- People oriented.
- Attention to detail.
**Qualifications**
- Knowledge of internet service provider products and services.
- Good working knowledge of MS Office (MS Word, Excel and PowerPoint).
- Degree in IT or commerce preferable
**Experience**
- At least 2 years’ work experience in a telecommunications industry.
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