In-store Associate

We’re on the lookout for an experienced **In-store Associate**

**As an In-store Associate you will be responsbile for**:
**MPIS Compliance**
- Actively seek to identify space opportunities and capture prime spaces
- Adhere to the negotiated space allocated and fully optimise best sellers’ selections
- Negotiate for ad-hoc space to support innovation brands as stipulated by the client and capture

additional display opportunities over and above display trading terms
- Implement weekly price specials and ensure correct implementation of pricing in-store
- Proactively manage sell-in of promotional activity by ensuring adequate stock availability for the duration

of the price promotions

**PICOS Management**
- Implement and adhere to planograms and achieve forward share/PICOS targets
- Address non-compliance relating to planograms to store management and escalate to Field Managers

when necessary, in order to maintain the image of the brand
- Implement product flow and categorisation as per PICOS flow
- Ensure product flow and categorisation compliance with merchandising guidelines and
- Ensure product flow and categorisation are aimed for success across channel, customer and category

Job Profile - In-store Associate February 2021 2
- Ensure assets are in good working condition and placed at the right store
- Resolve asset abuse with store management and escalate to Field Manager if not resolved
- Report stolen, missing and illegal movement of assets

**Cycle Activity**
- Brief store management about cycle activity and take action to set promotions in agreement with

priorities
- Place order of minimum sell-ins as per client requirement
- Ensure that the cycle and cycle elements are up for the entire duration of the cycle, and capture

compliance on SMART
- Allocate POS and promotional material (in-store and window) and verify its quality and correct

positioning and functioning over time
- Visit assigned cluster of stores ensuring adequate availability of products for sale to customers
- Identify at-risk stock, communicate the quantum of the risk to relevant stakeholders and Initiate action

to mitigate
- Monitor ROS weekly and report any risk to relevant stakeholders three months prior expiry date

**Sales Targets and Revenue Management**
- Identify newly listed lines are on MPIS, place orders accordingly, and ensure utilisation of correct POSM

to increase visibility
- Analyse client sales reports and use data to influence sales activity and take appropriate action
- Carry out gap scanning to increase stock holding on display and place suggested order on the system
- Check agreed product display and verify assortment depth and width
- Support the client in planning product ranges and preparing sales and stock plans
- Identify in-store opportunities for incremental sales
- Ensure brands are merchandised according to ROS
- Makes commercially sound decisions and recommendations with a positive return on investment (ROI)

**Data Insights and Brand Activation**
- Manage Retailer data exceptions via SMART and ensure action is taken to resolve exceptions
- Report structured information on In-Store competitor activities
- Carry our brand activation according to the quarterly plan and in line with Heineken’s marketing code

Stakeholder Engagement
- Understand customer needs and follow up on generated order
- Liaise with line manager, in-store management and clients and provide continuous feedback as per

business requirements
- Work to build strong channels of communication with all stakeholders
- Speedy and effective resolution of client issues and complaints
- Adopting processes to track client satisfaction

**Key Competencies**
Communication
Organisational commitment
Teamwork & collaboration
Relationship building
Agility
Performance & results driven
Continuous growth & improvement
Resilience & stress management
Service excellence

**To qualify for this role, you should have**:
**Minimum Qualifications**:
Grade 12/NQF level 4

**Minimum Experience**:
1-2 years’ experience in relevant FMCG Sales & Merchandiser
environment

**Knowledge, Skills & Abilities**:
Computer literacy
Excellent interpersonal skills
Influencing and negotiation skills
Analytical and numeracy ability
Advanced Relationship Building (Consumer & Retailer)
Advanced Problem Solving