Microsoft Team Lead

3 weeks ago

Gauteng, South Africa University of Johannesburg Full time

**Advert reference**: uj_001767

**Advert status**: Online

**Position Summary**

**Industry**:Education & Training**Job category**:Education and Training**Campus**:Auckland Park Kingsway Campus**Contract**:Permanent**Remuneration**:Market Related**EE position**:Open to all**Level**:Skilled**Introduction**

The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.

**Job description**

**Responsibilities**:- Upon joining the Department, you will:_

**Technical Leadership**
- Fulfil technical and administrative duties within the department.
- Provide effective delivery capabilities to ensure successful deployment, maintenance, and support of the Microsoft environment, including on-premises and cloud solutions.
- Contribute positively to the advancement of the university’s IT strategy.
- Coach and mentor team members on adopted technology best practices.
- Provide technical expertise and guidance to the team on Microsoft technologies and solutions.
- Troubleshoot complex technical issues and provide solutions to ensure smooth operations.
- Stay updated with the latest Microsoft technologies and industry trends to keep the team’s skills and knowledge current.

**Operational Management**
- Operational excellence - Continuously improving processes and outcomes within the technical team by identifying gaps and implementing effective changes.
- Ensure the IT infrastructure is secure, reliable, and efficient.
- Develop, update, and enforce IT policies and procedures to ensure compliance and security.
- Support implementing and maintaining IT systems, software, and hardware.
- Liaise with vendors regarding incident resolution, infrastructure maintenance, and support contractual obligations.
- Manage the testing and deployment of new Microsoft systems and environments.
- Document and manage Microsoft infrastructure architecture and the lifecycle of Microsoft products.
- Develop, document, and mature operational processes.

**Documentation and Reporting**
- Maintain accurate and up-to-date documentation of IT processes, systems, and projects.
- Prepare and present regular reports on, but not limited to, access reviews, system changes, project status, and IT operations.
- Ensure all documentation complies with organizational standards and requirements.

**Problem Solving and Decision Making**
- Make informed decisions that benefit the team and organization, considering short-term and long-term impacts.
- Foster a problem-solving mindset within the team, encouraging innovative solutions and ideas.

**Project Coordination**
- Negotiate contracts and agreements with vendors and suppliers to secure favourable terms and conditions.
- Plan, initiate, and manage IT projects, ensuring they are completed on time and within budget.
- Coordinate with other departments to understand their needs and ensure IT projects align with business goals.
- Monitor project progress and make necessary adjustments to meet deadlines and objectives.
- Governance: Ensuring adherence to project guidelines, optimizing resource allocation, and maintaining transparency in decision making processes.

**Financial Management**
- Contribute to preparing the annual infrastructure and operations budget aligned with the business strategy.
- Draft and evaluate tender documentation to procure the most suitable Microsoft solutions, including licensing, per business requirements.
- Implement and support ICT vendor management, reporting all incidents to relevant parties.

**Cross-Departmental Collaboration**
- Ensure cross-collaboration with all levels within the organization to provide support.
- Be situated at the Auckland Park Kingsway Campus but not excluded from supporting all campuses.**Minimum requirements**
- Degree or relevant qualification (NQF 7) with 3 to 5 years' of job-related experience.
- Industry Standard Certification: Relevant Microsoft Certifications.
- Technical middle management: 2 to 3 years of experience in a technical middle management role.
- Proficiency in technical aspects of Active Directory and Entra ID.
- Proficiency in virtualization infrastructure

**Competencies and Behavioral Attributes**:
- Demonstrated strong leadership abilities.
- Commitment to delivering high-quality support and services.
- Strong analytical and deep technical skills and knowledge.
- Capable of producing fast paced but well-considered results.
- Ability to develop new ideas and improve existing ones.
- Maintain high standards and produce high-quality work.
- Structured, org

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