Call Centre Team Manager

2 weeks ago

Gauteng, South Africa Cartrack Full time

**Listing reference**: cartr_000549**Listing status**: Online-
**Position summary**

**Industry**:Call Centre Industry

**Job category**:Representative

**Location**:Gauteng

**Contract**:Permanent

**Remuneration**:Market related

**EE position**:Yes

**Introduction**
- We are looking for a Senior Telesales Team Manager for our Head Office in Rosebank. A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.**Job description**
- **Responsibilities**:
- Ability to lead a sales team with a proven tracked record of getting maximum results.
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
- Coordinating with marketing on lead generation
- Manage Team leaders and their Teams
- Compile reports daily
- Set up calibration when necessary
- Delegate work accordingly to promote efficiency
- Ensure that targets are met
- Attend meeting and facilitate training when necessary
- Monitor the performance of the team
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Ongoing training of the sales agents
- Develop your sales team through motivation, counselling, and product knowledge education
- Understand our ideal customers and how they relate to our products

**Minimum requirements**
- Requirements- Qualifications/knowledge/experience- Matric
- Minimum four years management of sales staff
- Must have Outbound and Predictive Dialer experience
- 3 5 Years' Call Centre Management Experience Knowledge and Skills
- Experience in planning and implementing sales strategies
- Experience managing and directing a sales team
- Excellent written and verbal communication skills

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