Customer Service Duty Manager

**German Speaking Customer Service Consultant** Are you ready for the next step in your career? Tired of working on the weekends and night shifts and ready to work in a cool and hip Office space, with rooftop, pool and bar in Cape Town’s city centre? - **Be part when a new Customer Service Team, pushes the phrase - "Work smart, not hard" to its limits.**...

The Duty Manager is the on-site leader responsible for the smooth running of a business during their designated shift. They wear many hats, overseeing daily operations, ensuring customer satisfaction, and acting as a point person for staff. This role is ideal for a highly organized and adaptable individual who thrives in fast-paced...

Job title : Guest Service Duty ManagerJob Location : Western Cape, Cape TownDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries JOB SUMMARY FunctionReporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display a...

**Role Duties and Responsibilities**: - Develop and implement customer service policies and procedures to improve overall customer experience - Track and monitor key customer service metrics and report on performance to senior management - Collaborate with other departments to identify and resolve any issues impacting customer satisfaction - Implement...

Key ResponsibilitiesThe successful Duties & Responsibilities Manager will be responsible for managing existing client relationships and developing new business opportunities in the security industry.This includes:Identifying and pursuing new business opportunitiesBuidling and maintaining strong relationships with clientsProviding exceptional customer service...

International market leader in Premium brands is seeking to employ a CMM to join their ever growing teamDevelop, implement and analyze customized shopper marketing plans on different brands toward all wholesale, pharmacy, groceries and forecourts customers to meet the companys business goals and to reach each sell-in / sell-out target throughout the year.Key...

**Additional Information** Duty Manager **Job Number** 22189398 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Reporting to the Guest...

Monthly Basic Salary (Market related, Negotiable)Our client based in Cape Town CBD is seeking a Junior Duty Manager to join their team. The ideal candidate would be responsible for overseeing daily hotel operations (Front Office as well as F&B), managing guest inquiries and requests, supervising staff, ensuring guest satisfaction, and maintaining high...

Duty Manager – 5-Star Luxury HotelA 5-star hotel in Cape Town is seeking an experienced Duty Manager to oversee daily operations and ensure an exceptional guest experience. This role requires strong leadership, problem-solving skills, and a passion for hospitality.Key Responsibilities:Oversee the hotel's daily operations, ensuring smooth and efficient...

Duty Manager – 5-Star Luxury HotelA 5-star hotel in Cape Town is seeking an experienced Duty Manager to oversee daily operations and ensure an exceptional guest experience. This role requires strong leadership, problem-solving skills, and a passion for hospitality.Key Responsibilities:Oversee the hotel's daily operations, ensuring smooth and efficient...

**Job Number** 24057874 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Function**: Reporting to the Guest Services Experience Manager, the successful...

**Sales Operations** - Onboarding accounts including account setup, customer portals, reporting set up and CS training - Provide accounts with seasonal information - SAP Management including BP Maintenance, Account Set Up, VAS - WHS Location Management - Manage and set up VAS based on customer requirements and DSV - Operational Order book Management |...

JOB TITLE Duty Manager REPORTS TO Front Office Manager PORTFOLIO Rooms / Operations DUTIES & RESPONSIBILITES - Ensure that all company policies, procedures & standard operating processes are adhered to and regularly updated - Ensure all health and safety procedures are adhered to and that appropriate fire evacuation procedures are in place - To display...

**J**OB PURPOSE & PRIMARY JOB RESPONSIBILITIES**: **Day-to-day operations**: **Execution of the day to day activities in order to facillitate the customers' bookings.** **Timely identify and escalate gaps in the SOP's and Offshore performance.Actively monitor Customer/vessel allocation.** **Work on self-performance and identify improvements.Actively keep...

Western Cape, Cape Town - CBD - R 12 000 - R 16 000 An award-winning boutique hotel based in Camps Bay, Cape Town is recruiting for a young dynamic Duty Manager to join their team **Minimum requirements**: - Relevant hospitality qualification or equivalent - Fluent in English and Afrikaans - Minimum 3 years' experience working in hotel and / or similar...

Debtline is a leading South African debt management business with our head offices in the Cape Town, CBD. We offer debt counselling and financial solutions to thousands of consumers across South Africa. We are passionate about helping people get back in control of their finances! **Job Description - Overview** We are looking for a Customer Service...

Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved. Assist with queries and guests complaints - management on duty. Effective management of all staff Create and maintain relationship with guests. Responsible for the management of the entire establishment in the absence of the General...

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key...

**Full Job Description** We are an established call centre based in CBD looking to expand our workforce. We are looking for dynamic agents, who learn quick and want to earn a lot of money. **Requirements**: - English with any other South African language is required, preferably Xhosa or Zulu speaking. - Basic math - Previous sales experience would be...

Our client is looking for a **Duty Manager** to join their dynamic team! Providing a visible management presence while on duty. - Ensuring each department is prepared and staffed for each shift. - Dealing with sales enquires in absence of sales department. - Running of weddings, functions & conferences during each shift. - Monitor health and safety...