Groups Reservations Agent

2 weeks ago

Cape Town, South Africa Newmark Hotels Full time

**Scope and purpose of job**

The Group Reservations Agent is responsible for handling all group and series reservation inquiries and cancellations in an attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to multitask is critical along with handling a very large workload. Having worked with groups and series in the past or present is key is this role.

**SKILLS & KNOWLEDGE REQUIRED**
- Previous experience handling groups and series reservations
- Computer Literacy: Opera, Word & Excel.
- Ability to work in a pressurized environment.
- Willingness to work shifts
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Strong guest centric approach
- Must be a good communicator and speak English clearly

**DUTIES**
- Process all group reservation requests, changes and cancellations received.
- Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement and booking procedure are reflected correctly.
- Maintain accurate filing system for groups and ensure that each group block is traced.
- Create and update group block notes to provide relevant data pertaining to all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
- Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
- Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
- Effectively manage any escalated queries that arise within or in relation to reservations
- Complete any required reporting.

**ADDITIONAL DUTIES**

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

**Job Types**: Full-time, Permanent

**Experience**:

- Groups and Series reservations: 2 years (preferred)
- OPERA: 2 years (preferred)

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