Reservations Agent

2 weeks ago

Cape Town, South Africa HumanValue Full time

Opportunity to work in a passionate, vibrant team in the exciting world of motorcycle rentals and touring. Join a team that offers and facilitates expertly organized, fun-filled and safe motorcycle tours and rentals. This is an on-site role based in Greenpoint.

This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special.

**A valid (unexpired) driver’s license without any endorsement and own reliable transport essential**

What You’ll be doing:

- Online enquiries and bookings of motorcycles and tours
- Quotations, orders, invoices, vouchers and all administration pertaining to motorcycle rental process
- Receiving and processing of enquiries and follow-ups
- Manage motorcycle (and calendarized) bookings
- Allocation of motorcycles according to fleet availability
- Secure dates for rentals and negotiate terms
- Pre-check bookings, checking details of each reservation in order to prevent double bookings
- Contracts: Issue, follow up on returns and ensure due dates of contracts and payments are adhered to
- Concise payment and deposit follow ups
- Reservations of accommodation, activities, liaison with hotels and establishments as well as management there-of
- Liaison with international clients
- Retail rental sales (including walk-ins and web/phone appointments)
- Rental check-out/check-in of motorcycles and applicable administration
- Advisory capacity re motorcycle models, touring options, routes etc
- Daily & weekly reports
- Cleaning & safety checking rental units
- Weekly inventory check
- Maintaining order in the office and warehouse
- Potentially travel to different dealerships or remote locations on and as
- needed basis
- Willingness to jump in and help wherever needed

You’ll Possess The Following Experience/Abilities:

- Previous experience as a reservation agent or in a related role is advantageous
- Outstanding organisational and multitasking skills
- Excellent communication and interpersonal abilities
- Highly Computer literate (Word, Excel, PowerPoint - APPLE MAC experience will put you in the running
- **A valid (unexpired) driver’s license without any endorsement and own reliable transport**:

- **FLEXIBLE to work Saturdays and/or Sundays/After Hours depending on business and operational requirements**:

- A motorcycle license will be to your advantage
- Knowing the differences between Harley-Davidson/Yamaha/BMW/KTM different motorcycle models is another added advantage but not essential
- Physically fit with high energy levels and self-motivated
- Sober Habits
- Ability to multi-task

Remuneration:
R18,000 Gross remuneration (depending on applicable experience)

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